Verify that the print cartridge door is closed.
The print carriage may be jammed, follow these steps to correct the problem:
Open the print cartridge access door. If the print carriage
can move, it should move to center. If the print carriage stays all the
way left, unplug the power cord and then plug it back in. This will
reset the unit and may allow the print carriage to move from the left.
Disconnect the power cord from the all-in-one.
Remove both print cartridges.
Move the print carriage left and right slightly to verify
that the print carriage will move freely. If the print carriage will not
move freely, check for obstructions.
Close the print cartridge access door.
Plug the power cord back in.
After the all-in-one initializes, the print cartridge light
will flash. Open the access door and install the print cartridges.
Close the print cartridge access door. If the problem
returns, remove the print cartridges and wipe the electrical contacts
before reinstalling them.
Try to make a copy. If the all-in-one pulls in paper but cannot
make a copy, there may be a problem with the scanner mechanism. Contact
HP for assistance.
If that doesn't work, maybe try this too:
Clearing paper jams
Paper jams can occur for a variety of reasons but are usually paper related. Follow the steps below to clear the paper jam:
Turn off the all-in-one and unplug the power cord. With the power off, the paper feed rollers will turn.
Open the rear access door of the all-in-one by pressing in on the
left side of the access door and then pulling it toward you.
NOTE: All paper jams must be removed by pulling the paper out
the back of the all-in-one using the rear access door. Pulling the paper
out the front of the all-in-one rotates the paper feed rollers in the
wrong direction and can lead to additional problems.
Inspect the pressure rollers on the rear access door and verify
that they are clean and turn freely. Clean the rollers if needed with a
soft towel lightly moistened with water. If the rollers do not turn
freely, replace the rear access door.
If under warranty, contact HP to obtain a replacement part.
Click How to buy on this page to order replacement parts.
From the rear access door opening, gently pull the jammed paper free.
Remove the remaining paper from the paper supply tray. Discard any
paper that is damaged or crumpled and then re-stack and reload the
paper into the paper supply tray.
Do not continue to push the paper in after some resistance is
felt. If the paper is pushed in too far, more than one page will feed
into the all-in-one at a time.
Reattach the rear access door by inserting the two pins on the
right of the door into the holes for them and then pressing in gently
but firmly on the left side.
Reconnect the power cord to the unit and turn the unit on.