Question about Sony Playstation 3 (PS3) Console

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Has a disk cracked inside your console?

Hi, on the homepage on the PS3 my disk wasn't reading so i took it out to clean it when i noticed a thin crack from the center of the disk going up half way and stopping. So i bought a new disk and i was playing it one night and the next morning it wasn't reading, so i looked at it and i saw the same crack in the center of the disk going up half way and stopping.
I really look after my CDs so I know this wasn't a careless mistake. I was just hoping someone would have a reason to why this keeps happening.

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  • BilboT007 Oct 12, 2008

    Thank you, that helped alot! =)


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  • 44 Answers

This is a very common problem that unfortunately is mainly happening when the games are left in the system, before restarting.

The best advice I can give you from personal experience is make sure you remove your game after use. Do not start the system while the game is in the PS3.

This link provides similar problems from other users.

I hope this solved your problem and happy gaming.

Posted on Oct 12, 2008

  • Christopher Baroni
    Christopher Baroni Oct 12, 2008

    Thank you for your kind review. It is greatly appreciated. Good luck.


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1 Answer

I have cleaned the disc multiple times and restarted the system but the disk still can't be read

Hi there,

Check another disc to see if it reads it. If it's still experiencing problems, then the laser inside of your device needs cleaning. If the other disc is working, then you're either using a disc that the device doesn't recognize, or the disc has some sort of deep scratch or crack preventing it from working.

I can't provide more detailed information without knowing if this is a PS3, a 360, or a WII. Regardless, if it is the laser inside that needs cleaning and you open up the console, you will void the manufacturer's warranty.

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It sounds like the disc is broken. Blu-ray disks are scratch resistant, but if they have even the tiniest of cracks or dings, the disc is often unplayable. It is usually characterized by the weird sounds you're hearing when you try to load the game.

Take the disc into bright light and check the underside very carefully, looking for any sign of a hairline crack. Even if you can't find a crack, my suggestion is to return it for a different disc, as it seems probable that the game is broken.

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My wii is not reading the disk

Hi there,

Try this. Take out the disk and put it another. If the other disk is being read, then you have a scratched or cracked DVD. If it's scratched you can try cleaning it (, but if it's cracked, there's nothing you can do.
If the other disk doesn't work, you have a problem with the Wii Lens and it needs to be cleaned. Information on cleaning the lens can be obtained from:
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Jan 02, 2011 | Video Game Consoles

1 Answer

Will not play crazy heart blu ray movie

Hi there,

If your PS3 is able to play video games and other blu-ray movies, it is likely that there is something wrong with the Crazy Heart DVD itself. I would suggest looking on it carefully to see if there are any visible scratches or cracks.

If there are some mild scratches, then the DVD should be cleaned. If there is a crack in the DVD, it won't work at all anymore. I would suggest taking a look at this article which identifies how to clean a disk:

Jan 02, 2011 | Sony Playstation 3 (PS3) Console

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you would have to crack open the shell, but first try to use a butter knive this has happend to me before and you just have to guild the disc out a little bit Don't use games with the foil sticker in the center that you rent, they mess the track up

Jun 03, 2010 | Sony Playstation 3 (PS3) Console

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your laser is probably dirty try cleaning it and the disc drive if that dont work your laser is burnt out or cracked.

Dec 02, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Constant disk read issues

It sounds like your laser is going bad. This is a common issue for the PS3. The tell-tale sign is it starts reading less and less and having more errors.

Aug 02, 2009 | Sony Playstation 3 (PS3) Console

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My ps3 cant read any disks :'(

Jul 22, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Turn the ps3 whait for too start and dosent

Hi There,

I have had this problem, as my PS3 is now out of warrenty i have decided to fix it myself, so if your PS3 is out of warrenty aswel i sugguest you do the following, if not then send it back to sony.

The problem seems to be a over heating, you will notice this as the fan kicks in to high power after about 10mins.

What you need to do is disassemble it, heres a guide that can help you:

After this you will see the CPU and GPU, the problem there is the thermal compound on it, its dry and cracked and not enough, u need to clean all this off and buy some Artic Silver 5 Compound, on ebay for under £5, you then need to place some on the CPU and GPU corner to corner then smooth it across with a card, as thin as you can! then put it all back together.

problem solved

Feb 16, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Laser proplem

You voided your warranty by cracking your case man, you should have just sent it in to Sony for repair. I also suggest buying any system at Costco, they take back anything.

And yeah, your laser is bad, and since you cracked your case, you might not be able to get them to fix it for free.

-Captain Jake

Feb 11, 2009 | Sony Playstation 3 (PS3) Console

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