Hi there, i recenetly received a dell computer (dont know model name) and when starting it up, it has 'Keyboard Failure'. It doesn't have an actual slot where i can plug in a keyboard but i used an adapter to change it to USB. I even used a wireless keyboard and mouse from dell themselves plugged it in the USB and still the same 'Keyboard Failure'.
Its a Dell, the serial number is B1GL82J and model number is DC8M.
I have tryed time and time again in different USB slots and still it doesn't work. I belive its something internally now.
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Re: Problem with a dell computer..
You may try connecting a different usb keyboard to your system. Mostly, some keyboard converted from serial connection to a usb could cause this kind of problem. In some cases also, wireless keyboard and mouse won't work when u turned on your system if the driver is not properly install.
You may also try disconnecting any other usb devices from your computer. Disconnect also your power supply then push and hold the power button for 5 seconds. Plug back in the power cord then connect your keyboard. Turn on your computer. if it doesn't work, i suggest to call your computer manufacturer and check your warranty. This could be an issue with the motherboard of your computer.
I tired a known working KB and also removed all USB devices and retried. I also tried a new power supply as it was suggested on other forums that it could potentially be an under performing PS. I disconnected all devices from the PS ie, HDD and Optical drives. i think it is the Motherboard at this point. Dell will not help as it is out of warranty.
Thanks for your consideration of my issue. i appreciate the effort.
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It is almost impossible to upgrade proprietary makes like Dell and HP. The are big enough to have motherboards made for them manufactured on price point. This means that they are not built with upgrade in mind. Also the cases are made to fit their motherboard and theirs only.
Go to a computer builder and get a good case, buy a good quality motherboard and equip it with what you can afford. In two years you can upgrade as processors have moved on. Two years after that, you can swap out the motherboard, processor and memory.
I would suggest you try safe mode.
Safe mode is a troubleshooting option for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words "Safe Mode" appear in the corners of the display to identify which Windows mode you are using. If an existing problem does not reappear when you start in safe mode, you can eliminate the default settings and basic device drivers as possible causes.
If you don't know the cause of the problem, you can use the process of elimination to help you find the problem. Try starting all of the programs you commonly use, including the programs in your Startup folder, one by one, to see if a program might be the cause of the problem.
Follow the steps to boot the computer in safe mode with networking:
1. Restart your computer if it is powered on.
2. Tap the F8 key after your computer initially powers on.
3. Once you see the Advanced Boot Options menu you can stop tapping.
4. Use the up/down arrow keys to highlight your selection.
5. Select Safe Mode with Networking and press Enter.
6. You should see drivers loading, and then please wait.
7. You should then be at the Welcome Screen.
8. Logon to your computer using an account with Administrator privileges.
One way to find out:
Click on the start button > right click on 'computer' > choose properties > (top left) device manager > you will see a list of drivers
Bluetooth should be near the top
IF you don't see Bluetooth, you will need to purchase an external Bluetooth receiver.
Without knowing what the desktop computer motherboard is, I\'d only be guessing as to location of Wi-Fi chipset. However even if I knew the motherboard manufacturer name, and model number; the point is Moot.
A) You remove that Wi-Fi chip, and kiss the motherboard goodbye. It\'s designed into the circuitry of the motherboard.
Isn\'t going to be jumper wires taking it\'s place, and making connections to circuit traces on the motherboard.
B) Do you have a wireless router? Dunno. Do you have a wireless connection set up? No.
You can use just a LAN connection. (Hard wired)
C) Suggest if having a Bluetooth option on your motherboard is not an option then use a different motherboard that doesn\'t have that option.
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If your mouse and keyboard work properly with another computer or laptop the problem could be :
A) if devices are USB :
- defective USB port : chose another USB port;
- USB port inactivated in BIOS : check and activate;
- motherboard defective : replace motherboard.
B) if devices are PS/2 :
- damaged PS/2 ports : buy a PS/2 to USB adapter for your mouse/keyboard or buy USB mouse and keyboard;
- motherboard defective : replace it.