Email providers such as Hotmail, Yahoo! and Gmail make it
easy for email account holders to request an old password.
You must know your complete email address and have an
alternative email address or cell phone number where a confirmation code can be
If you cannot get your password back, your email provider
will delete the old one. You can then create a new password.
Go to the email provider's website. For example, if your
email address is registered with Yahoo!, go to Yahoo.com and if your email
address is registered with Hotmail, go to Hotmail.com.
Find the sign-in section on the main page of the website.
You will see one box for your email ID and one for your
Click the link that says, "Forgot your password?"
if you're trying to recover a password belonging to a Hotmail email account.
Click the link that says, "Can't Access Your
Account?" if you want to recover a password belonging to a Yahoo! or Gmail
Check the circle indicating that you need to recover your
A page under the heading, "Reset your password,"
You'll be asked to enter your email address.
Enter the characters in the picture box to confirm that
your request is authentic. Email providers such as Hotmail, Yahoo! and Google
employ this security feature to stop automated programs from illegally
accessing email accounts.
Confirm your cell phone number or alternate email address,
which the email provider will use to send a confirmation code.
Do not exit from this page.
You will need it later.
Go back to the page where you confirmed your cell phone
Enter the confirmation code that you received. Click
Enter a new password, if requested, or sign in using your
old password, which will appear on screen.