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Canon Ixus70 "Lens error" lens

Canon Ixus70 "Lens error" lens will not withdraw. Keep trying and it makes a grinding sound but nothihg happens, then it says "lens error, restart camera" and turns itself off. (Does restart camera mean turn on again?) Can't find receipt at moment, but is under 1 year old.Would warranty caver this sort of problem? Have been travelling. ?sand? Should I take it to repair place and/or claim travel insurance? Or can you suggest it try something else. Have given it a shake, blown on it, taken battery out etc!! Thanks

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  • squid123 Oct 12, 2008

    Can't access these pages at the moment to read the answers. Comes up as page no available. Can you check for me please!

  • squid123 Oct 12, 2008

    Thanks for the comment. I will have a go despite no receipt. It definitely hasn't been dropped, so i'm not happy!!

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Your warranty should cover this problem.
Take this to the dealer with the recipt and as for a replacement.
It will probably get sent away to be fixed.
It may be difficult without a recipt, but if you email/call canon, they are obliged by the consumer garuntees act (at least they would be here in NZ) to help.

The problem sounds like the motor which makes the lens contract is damaged. This shoulkd be claimed under wararnty.
I dont think sand could be a cause, more likely a drop, but attempt to claim it as they can only say no.
if all else is lost, look at paying for it to get repaired, but it would probably be easier to buy a replacement off ebay.

Thanks

Ben

Posted on Oct 12, 2008

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Hi,

Apparently this is a common and known issue. Similar concerns has been addressed on this site and the solutions posted here, here and here.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

Posted on Oct 12, 2008

  • Louie  Role
    Louie Role Oct 12, 2008

    My apologies, for some reason the pages linked erroneously, pls try:


    • http://www.fixya.com/support/t1060232-ca...

    • http://www.fixya.com/support/t620533-elu...

    • http://www.fixya.com/support/t110455-zoo...

    • http://www.fixya.com/support/t620533-elu...
    Cheers.



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Sound like a problem with the lens stuck; is common defective that need new lens unit replacement or just repairable.

Causes of a Lens Error: There are a number of ways with which a lens error can be caused. Particulates might have managed to get into the mechanical bits that allow the lens to retract, a purely physical interference with the lens mechanism. If the camera was dropped, especially while the lens was extended, there's a pretty good chance something might have been knocked loose, such as the guide pins upon which the lens withdraws and retracts.

How to Repair a Lens Error: As scary as a lens error might seem, there are some easy fixes. Before trying any of them out, however, first take a good long look at your camera warranty and maybe have a chat with the company. If the lens error will be covered under the terms of the warranty, go for it. Even some of the simple fixes mentioned below might void the camera warranty. Frankly, however, it's unlikely that a lens error will qualify for the warranty.

Additional details could find in this article link: fixing-lens-error-on-digital-camera.html


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Your lens problem is common defective. It need lens unit replacement or just repairable.

Causes of a Lens Error: There are a number of ways with which a lens error can be caused. Particulates might have managed to get into the mechanical bits that allow the lens to retract, a purely physical interference with the lens mechanism. If the camera was dropped, especially while the lens was extended, there's a pretty good chance something might have been knocked loose, such as the guide pins upon which the lens withdraws and retracts.

How to Repair a Lens Error: As scary as a lens error might seem, there are some easy fixes. Before trying any of them out, however, first take a good long look at your camera warranty and maybe have a chat with the company. If the lens error will be covered under the terms of the warranty, go for it. Even some of the simple fixes mentioned below might void the camera warranty. Frankly, however, it's unlikely that a lens error will qualify for the warranty.

Try just some basic things first-just to make sure it's actually the lens that's broken. Replace the batteries with fresh ones. Failing that, replace the memory card.

Additional details could find in this article link: fixing-lens-error-on-digital-camera.html


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How to Repair a Lens Error: As scary as a lens error might seem, there are some easy fixes. Before trying any of them out, however, first take a good long look at your camera warranty and maybe have a chat with the company. If the lens error will be covered under the terms of the warranty, go for it. Even some of the simple fixes mentioned below might void the camera warranty. Frankly, however, it's unlikely that a lens error will qualify for the warranty.

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http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html


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