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Hi, I am setting up a canon mp730 for a friend. I have run into a problem with the fax phone line. I have connected the lines correctly to the copier and her answering machine but when I try to use the fax function the phone line will not disconnect after a call is placed unless the plug is removed and then reconnect to the "line in" port. I have checked all the fax setup entries and every thing seems ok. Do you have any Ideas? Thanks, Stu Bardach

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  • sailstu Oct 12, 2008

    Hi Findmeifucan,



    I have removed both the line from the wall to the copier and the copier to the phone several times. I have also tried replacing both lines. When I depress the hook button on the copier I get a dial tone but the line wont disconnect when I press the hook button again. The line stays open and I get a message from the phone company saying if you would like to make a call please hang up and try again. The only way to get a new dial tone is to unplug the line to the copier from the wall and then reconnect it. However, then the problem repeats.



    The lines are not crossed as I am able to get a dial tone once I go through the disconnect and reconnect procedure. Hopefully you have some new idea.



    Thanks,

    Stu

  • sailstu Oct 13, 2008

    Does anyone else have a suggestion for a fix?

  • sailstu Oct 13, 2008

    Maybe I have not been clear. There is only one phone line coming in from the wall. The problem is that the phone engages when the hook key is pressed but will not disengage when the hook key is pressed again. The line will only disengage when the phone line is unplugged from L in jack at the rear of the printer. Has anyone seen and have a fix?

  • sailstu Oct 13, 2008

    The lines are connected as follows:

    1) Single phone line wall jack to printer L line in port.

    2) Phone out port from printer to line in port on answering machine.

    3) Phone line set to Tone

    4) Fax set to answering machine mode.

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Just want to make sure : on it's own, the copier fax functions works normally ? and is it also the same with the answering machine ? probably yes.

after activating teh phone line from the copier, teh answering machine gets teh signal too and it doesn't know when to hang-up.

check the answering machine for an option to drop the line after if there's no activity for a minute.

Posted on Oct 13, 2008

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Hi stu, this can't hurt to try, it updates all drive


Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name). Un-intall printer and printer software completely. Go to manufacturers website and navigate to their drivers/downloads or support menu. Select your model, choose the relevant software and download to the new folder you created on your desktop. Power down your computer. Reconnect the printer to the computer and turn printer on. Power on pc. Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files. Direct the wizard to your new software, follow the rest of the setup instructions and your done


anaanymous
rs in an all in one, including the fax drivers.

Posted on Oct 13, 2008

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Is that fax line have a call waiting feature, by chance..does it work with a phone device..may not be the printer at all..

Posted on Oct 13, 2008

  • A Womans Computer Man
    A Womans Computer Man Oct 13, 2008

    ok..sounds like line noise to me..you may wish to get a donut that will help relieve that glitch on the phone line..

  • A Womans Computer Man
    A Womans Computer Man Oct 13, 2008

    hate to tell you this..it could just as easily be the phone line.

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Hi, Can you tell us how you connect phone and the printer? You have any connection box?
Give a try by replacing it.
Are you using touchtone answering machine/ phone?

:)

Posted on Oct 13, 2008

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The answering machine must be connected to the device for the fax to monitor the line for fax tones.

  1. Connect a line cord from the telephone wall jack to the [L] jack on the device.? The [L] jack is indicated in the magnified view by the red arrow.

  2. Connect a line cord from the extension telephone port on the device to the answering machine.? The extension telephone port is indicated in the maginified view by the blue arrow
The number being dialed is not the number to which the fax is connected. This will occur if there are multiple lines and telephone jacks in the same location. Or if the telephone jack is wired for two lines. For example, line one is to be used for voice calls and line two is to receive faxes. If there are multiple lines and jacks in the same location, try a different jack. If the telephone jack is wired for two lines, connect a telehone line splitter (adapter) to separate lines one and two. Or, contact a telephone technician to rewire the jack so that line two is on a separate telephone jack.
  1. Disconnect the fax machine from the telephone wall jack.

  2. Connect a known functioning single-line telephone directly to the telephone wall jack.

  3. Dial the fax number to see if the phone in the home will ring. If the telephone rings, reconnect the fax to the wall jack and request a test fax is sent.

  4. If the telephone in the home does not ring, obtain a telephone line splitter (adapter) to separate lines one and two.

    Note: Not all adapters separate telephone lines. Some adapters merely provide an extension telephone jack.

  5. Connect the fax to the line 2 port on the adapter or the preferred line.

  6. Request someone send a test fax.

  7. Connect a single-line telephone to the line 1 port on the adapter or the open port on the adapter.

Posted on Oct 12, 2008

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Remove the connection and once again try to re connect the lines between the copier and phone line . You might have some connection . Just give a try .


If this doesnot work . I will let you know how to proceed further .

Posted on Oct 12, 2008

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