Hi.
Check brush roller for any obstructions. Turn the 3 plastic screws to unlock position & lift off sole plate so you can see the brush roller now check you can rotate it by hand.
If it is difficult to move look for something jamming roller if no signs of obstruction check brush roller bearings. If roller bearings are siezed new roller will fix this.
If you cant find any problems with the roller then you will require A new clutch unit to be fitted.
This can be done at home but it does involve a lot of stripping machine down far to much to tell you on here so try this site for help. http://dc07.atspace.com/
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