Question about Creative Labs Zen Digital Media Player

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Zen is frozen!

I just bought a new zen media player about a week ago and it has completely frozen while playing a song file. It was working fine up until this particular music file was played on it. Now, regardless of what buttons I press, the zen does not respond to any of them. The zen player is not being recognised by my computer when i connect it up and it also won't charge. Please help!

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  • meex Oct 12, 2008

    My Zen is having the same problem, only it has played this song a billion so it shouldnt be the song file. i turned it off then when i turned it on again it froze???

  • zenned Oct 12, 2008

    thanks, i'll remember that if it happens again but the player eventually sorted itself out...i just let the battery die, then when i recharged it, the player started working fine again.

  • angelamusik Oct 13, 2008

    I have just downloaded a number of songs from computer onto my zen when suddenly the zen froze and now it won't move.

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I just read a solution posted by someone else for the same problem, they said to stick a toothpick into the pinhole reset button at the bottom of the Zen so i did this then turned it back on but i got the same problem, so i reset it again and then pluged it into recharge and this seems to have worked...hope this helps!

Posted on Oct 12, 2008

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Hi my archos 3 vision is frozen, how do I get it going again


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Creative zen became frozen


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Freezes at beggining of song


I had the same problem with my Samsung player.

Just do the following...

1. Turn player on and format it from the settings. And then reload only few songs and check if it works or not.

If the above method doesn't work, then...

2. Connect it to a computer > Right click on the player > Format.

After formatting it must work. If it still doesn't work then obviously the problem is with the music files that you played.

But still, if you need to re-install the firmware then provide me with the name of the model.

Hope it works. If not, I am here.

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