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Neptune 6500 front load washer, pump plugged with backing from old rug

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I would replace or remove to a bright location and get needle nose plier and small screwdriver and remove debris.

Posted on Oct 12, 2008

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Posted on Jan 02, 2017

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My washing keeps clicking locked and then unlocking. Took three times for it to start and it is making a noise I haven't heard before. We bought it 7 1/2 years ago. I take good care of it. Now the it...


Hello there and thank you for choosing fixya
Ahhh, the ND error code on a digital Neptune front load washer. The ND code means 'No Drain' and it is probably just something caught in the pump. I've seen where a coin can get in there and keep the pump from starting.

Some other items known to stop a Neptune pump: Rubber backing from a rug, rubber bands, bobbie pin, lens from a flashlight, tooth pick and a bra wire. Maybe you had something different in your pump?

If you have a floor drain you should be able to drop the discharge hose to the floor and let gravity pull the water out so you can take the pump out and get a good look at it.

Also a word of advice to avoid wasting time. The pump is usually towards the front of the machine. ok?
Hope this is very helpful for you
Best regards Mike

Jun 23, 2011 | Maytag Neptune MAH5500B Front Load Washer

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Washing machine won't drain. I had washed an old throw rug and there is still water in the tub.


There is a coin trap in the pump most likely is pluged // u have one machine that is very hard to write down how to take apart as you have to remove the door lift top remove front panal .. pump is on the lower right ..I would leave that one to a pro if you never done one before......good luck

Feb 01, 2011 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag Neptune won't drain


your pump is clogged with matt mud...
remove the back panel
the pump will be right on the left
two hose clazmps
you will loose a gal water
1/4 turn on the pump it will now come out
disconnect the two wires...
clean the pump out and try to clean out sump hose and drain hose
sump from tub to pump
darin pump to drain
reassemble your done

Oct 04, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

My Maytag Neptune front load washer displayed ND with 19 left in wash cycle. Door won't open, what can I do?


Not draining,throw rugs tend to clog this unit as do bobby pins and under wires I'm giving you a link to the repair manual it covers the 3000 through 5500 it will help you get the door open and the clothes out so you can start bailing...


http://www.servicematters.com/maytag_library/docs/16010061.pdf

Sep 13, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

WASHED RUG IN MY NEPTUNE WASHER. rUG CAME APART. washer won't drain all the way. ND COMES UP.RUG WAS SHAG TYPE.hELP!


You will have to clean up drain system in washer. Get the rug pars out. A wet vac is a useful tool here.

May 05, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytage neptune


"nd" refers to a No Drain issue .check for restriction in pump, restricted drain hose loose wire at pump, bad pump.
The pump had a suds lock. Unplug the machine for a minute. Plug it back in and run a cycle on hot to get rid of the excess soap.

Dec 20, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytage Neptune Model #MH5500BWW will not drain


I removed the pump and removed thread from a rug that had been washed the day before. The thread had bound up the pump preventing it from turning. Once the thread was removed and the parts put back together the machine worked perfectly.

Nov 17, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

I have a Maytag Neptune washer. I`ve had it about ten years and Ilove it. today I washed a bathroom rug that is old and the backing has come off. Now the washer will not empty . Even when the cycle was...


sounds likeyouve problably clogged your pump assy with the backing of that rug. all you can do is clean out the pump assy,
1. drain out as much water as you can(buckets, cups , etc)
2. the door comes of by removing 2 screws on the hinge, and remove the 2 screws on opposite side of hinge.
3. the front "U" shaped panel will kinda wiggle and pop off.
4. UNPLUG THE UNIT.LIVE WIRES!!!!!!!!!
5. youll see the pump assy 2/3 thirds the way back on righy side. youll need to remove the clamps holding the hose on and remve the debris from pump housing.when oyu relese that clamp theres gonna be some water still in hose so prepare for might be as much as a gallon or so. plus all the crap you got stuck un there!!!!
6. reassamble and start washing!!!

Mar 06, 2008 | Maytag Neptune MAH5500B Front Load Washer

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