Question about Dell 942 All-In-One InkJet Printer

1 Answer

Alignment error it tells me to remove tape but there is no more tape and tried to clean the cartridge and contacts. Nothing works! help!

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  • lei_ Nov 07, 2008

    it still tells me to ensure the tape is removed from both cartridges

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  • 69 Answers

Try Repositioning the Encoder strip.

a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
Alignment error - 564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Posted on Nov 07, 2008

  • Damanpreet Chand
    Damanpreet Chand Nov 07, 2008

    Yes, but this is only what you can try, I can tell better since I'm working at Dell Printer and Electronics and Accessories support.

    Since this is alignment issue, printer does not have any error message on the panel which states the encoder strip is not positioned properly, so it give error :"Alignment problem, Check and remove tag and press continue".....since printer have only this message in its firmware for alignment so thats the reason you also see remove tape thing along with it....

    Please try these steps, let me know if that fix the issue???

  • Damanpreet Chand
    Damanpreet Chand Nov 08, 2008

    Please give me the printer service tag, located at the back of it???



    I'll check for possible solutions from my end.......Let me check if its still covered under warrantty or not

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Hi there
Instructions
Things You'll Need:
Adhesive tape

HP inkjet cartridge can be refilled easily, getting it to work again in the printer is another matter.
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