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I have several virus's detected including worms and trogen 22 files infected. i have Norton 360 version 2.0

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You have two options:

  1. Using norton and several internet based virus scanners try to remove the virus's. This could be quite difficult as some virus's don't give up easily. This option allows you to keep all your programs installed and data but a full recovery isn't 100% likely.
  2. You can reinstall windows using either a factory reset cd or a windows cd with owned cd key. You will need to have all the drivers for your computer if you use the windows cd versus the factory reset cd. Make sure to backup important data. You will have to reinstall programs. This option allows you to have a fresh install of windows which should run well and have no trace of the virus's.
Depending on what you want to try more detailed directions can be given. If so more information on the computer would be important such as make and model.

Posted on Oct 11, 2008

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Your Norton's anti-virus database if probably out dated. You need to update it and then start your computer in Safe Mode and run the anti-virus scan.
To get into Safe Mode:
Shutdown your computer. Then restart and hit F8 as soon as the video shows. then when you get the menu, select Safe Mode from the menu.
If you cannot get Norton's to update, download the free version of AVG Anti-virus and run it in Safe Mode.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Oct 11, 2008

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1 Answer

What is symantec antivirus??????????


Symantec/Norton AntiVirus (SAV for Windows, NAV for Mac OS X) is a virus protection program distributed by the Symantec Corporation, offering effective protection features, including infected file quarantine, online virus protection updates, and an automatic scheduler. SAV/NAV is designed to start running as soon as your computer's operating system starts. It runs in the background, checking all vulnerable files for possible infection by malevolent programs called viruses and worms. SAV/NAV does this by looking for the identifying signatures of these worms and viruses and comparing them to known viruses for which it has files. When it detects an infected file, it notifies you and manages the infection according to your preferences.

Aug 29, 2010 | Symantec AntiVirus Scan Engine

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How Norton Antivirus Works


Norton has traditional virus detection method like Signature base and Heuristics base detection, with anti-virus, anti-rootkit, anti-malware, anti-spyware etc. Symantec upgrade and releases new and more improved features with its every release. Signature based detection includes searching for knowing structure within executable code, however your computer can be infected with most new virus which signature is not known. In that case heuristics method can be use it can identify new viruses by variation of such code, in files. Malwares are very difficult to detect even for the most new anti-virus software. If you are using Norton Antivirus, you should update its data-base and virus definition every day, so that when you scan your computer, it can detect all possible threats. Some new features like SONAR, it examines the behaviour of applications to decide whether they are malicious. Various things are checked such as if the program create a desktop shortcut or create add/remove programs entry before determining the program is malicious.

Norton insight is a program that comes with the Norton 360. It improves the speed and quality of computer scan. It identifies well known files of client machine and excludes them from constant monitoring and scanning. It only scans unknown and unsecured files. Skipping the already known files helps the scan more impact.

Norton 360 introduced a very effective tool - Norton Power Eraser, it removes threats which standard anti-virus may miss. It cleans up system where malware prevents anti-virus installation. Apart from these, the key technologies of Norton anti-virus software are anti-virus, anti-spyware, anti-rootkit, and pulse-update - provides up-to-the-minute updates that protect against the latest threats without slowing down your computer, firewall software - that can use for mapping and monitoring network.

on Mar 17, 2011 | Computers & Internet

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A Brief History of Norton Anti-virus


Norton anti-virus is a product of Symantec Corporation. Norton anti-virus helps you to remove viruses and malicious codes from your computer, it also protect you from online threats. Symantec programmed and launched various versions of Norton anti-virus to protect your pc and Internet Security to secure your online activities from hackers.

As per history of Norton products, it's about 25 years before Norton antivirus came on the market. The name of the first Norton anti-virus was Norton Commander, released in the year 1986, served as a standard interface for DOS. This version of Norton was invented to protect DOS from malicious programs. Norton Commander was a prototypical orthodox file manager, written by John Socha and released by Peter Norton.


Norton Commander is considered easy to use based on its constant view of two file manipulation objects at once. After starting the program the user sees two panels with file lists. Each panel can be easily configured to show information about the other panel, a directory tree, or a number of other options.


When Symantec acquired Peter Norton Computing from Peter Norton, Norton starts to develop various utilities or applications for DOS, as well as for Windows. Product activation was introduced in Norton anti-virus 2004. Spyware and adware detection and removal tool was introduced to the 2005 version. The redesign main graphical user interface and homepage hijacking protection was released with 2006 version of Norton anti-virus. With the version of 2007 windows 2000 compatibility was dropped and Vista compatibility was introduced, with anti-rootkit technology. Version 2009 and 2010 released with Sonar protection, File Insight, and rogue security software tools. The latest version of Norton anti-virus is 2011, which protect your computer being infected from facebook wall and feed.

on Mar 17, 2011 | Computers & Internet

1 Answer

Laptop infected with worm.


Nortons sucks. you should try an anti-virus scan with Malwarebytes, then you should install Avast as your resident protection. 

Be sure, when uninstalling Nortons, to use the uninstallation tool found on the nortons site. if you use the regular windows uninstaller, it will not remove all of it, and it will slow your computer down.

Dec 28, 2009 | HP Compaq Presario v3000z Notebook

2 Answers

Laptop infected with worm? Help


No virus checker catches them all, and frankly, Norton 360 is pretty weak. Try running AVG, which is downloadable and free.

Dec 28, 2009 | HP Compaq Presario v3000z Notebook

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How Norton Anti-virus software work


<p>First you have to install any one anti-virus software and make it ready with online update, and then scan your computer with that anti-virus software. Reliable anti-virus software features a scanner equipped with the technology required to detect and eradicate viruses, worms and other members of the malware family.<br /> <p> <br> <p>Viruses have many strategies to infect your computer, like avoiding detection from protection software. To prevent these virus strategies and protect your computer anti-virus software also has some methods, like Norton anti-virus use Signature base and Heuristics-base detection. Signature based detection includes searching for knowing structure within executable code, however your computer can be infected with most new virus which signature is not known. In that case heuristics method can be used. It can identify new viruses by variation of such code, in files.<br> <p> <br> <p>Norton anti-virus has many other features, which it upgrades from version to version, like Sonar protection. SONAR examines the behaviour of applications to decide whether they are malicious. Various things are checked such as if the program create a desktop shortcut or create add/remove programs entry before determining the program is malicious. Another feature is Norton insight. It is a program that comes with the Norton 360. It improves the speed and quality of computer scan. It identifies well known files of client machine and excludes them from constant monitoring and scanning. It only scans unknown and unsecured files. Skipping the already known files helps the scan more impact. Symantec antivirus can interaction with rogue software, actually these type of software are nothing but a misleading program, it always rebranded and cloned of its previous version.<br> <p> <br> <p>Many other anti-viruses have features like anti-virus, anti-malware, anti-spyware which is used to detect and remove viruses from your computer, whenever you scan your pc with this anti-virus software.

on Mar 13, 2011 | Computers & Internet

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What is Packed.Mystic!gen5 virus and how to remove it


For remove Packed.Mystic!gen5 virus,please clean/delete all Packed.Mystic!gen5 infected files and Delete/Modify any values Packed.Mystic!gen5 added to the registry as following:
SUMMARYTECHNICAL DETAILSREMOVAL.
This virus is first detected: April 28, 2010
Updated: April 28, 2010 8:11:01 AM
Type: TrojanSystems
Affected: Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows Vista, Windows XP
Packed.Mystic!gen5 is a heuristic detection for files that may have been obfuscated or encrypted in order to conceal themselves from antivirus software. It is used to detect threats associated with the trojan.FakeAV family.For more information, please see the following resource:
trojan.FakeAVAntivirus. This virus /Worm/Torjan self protect for the following Dates. Initial Rapid Release version April 28, 2010 revision 003. Latest Rapid Release version April 28, 2010 revision 003Initial Daily Certified version April 28, 2010 revision 021 Latest Daily Certified version April 28, 2010 revision 021Initial Weekly Certified release date April 28, 2010A trojan horse that opens a back door on the compromised computer that modifies the home page and desktop settings on a compromised computer.,ADware can also slow your Internet connection by using bandwidth to retrieve advertisements. In addition, adware can increase the instability of your system because many adware applications are not programmed well.it can automatically plays, displays, or downloads advertisements to a computer after the adware software is installed.steals information such as bank accounts, usernames, passwords and credit card details from your computer and sends it to the attacker. here for a more detailed description of Rapid Release and Daily Certified virus definitions.This virus/maleware/sapm/Worm threat report:SUMMARY detect level of this level SUMMARY detect level of this level
Level: LowNumber of Infections: 0 – 49
For successful remove Packed.Mystic!gen5 virus,you may also need do as following:
1. Temporarily Disable System Restore .
2. Update the virus definitions. Reboot computer in SafeMode;
3. Delete the IE temp files,some Packed.Mystic!gen5 temp file exisit there.
Read more information at flowing links:

PC solutions

What is Packed.Mystic!gen5 virus and how to remove it

on May 16, 2010 | Computers & Internet

2 Answers

How do i get rid of a W32.SillyFDC virus


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
  1. Disable System Restore (Windows Me/XP).
  2. Update the virus definitions.
  3. Run a full system scan.
  4. Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
  • Running LiveUpdate, which is the easiest way to obtain virus definitions.

    If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.

    If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.


  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

3. To run a full system scan
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.

    For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.

    For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.


  2. Run a full system scan.
  3. If any files are detected, follow the instructions displayed by your antivirus program.
  4. Delete the autorun.inf file from writeable removable devices, if necessary.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.


After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.
  1. Click Start > Run.
  2. Type regedit
  3. Click OK.

    Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

  4. Navigate to the following registry subkeys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\"load"

  5. In the right pane, delete any values associated with the worm.


  6. Exit the Registry Editor.

Dec 18, 2008 | Microsoft Computers & Internet

2 Answers

SanDisk 1GB Cruzer Micro with U3/ Can't view files


Which antivirus are u using? U should update it. or Try with Norton or MCaffe antivirus.
other wise u can search for any hidden files exists in the drive. For this goto Tools then FolderOptions then View then check Show hidden files and folers and Search the virus name by using Start\search options

Dec 02, 2007 | SanDisk 1GB Cruzer Titanium USB Flash...

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