Question about GE Advantium 120 Convection/Microwave Oven

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Preheat Freezes When we try to preheat our Advantium 120, that came with the apartment we are renting, the screen shows that it is preheating but it freezes.  When the bar that comes up, which is made of 13 blocks, to show the progress of the preheat it freezes on number 11. The oven cooks the food, but the screen freezes. We can still use the timer and whatnot during the process. It is hard to judge how long to  cook something when it says it is preheating.  When we open the door it says the oven is hot.  The plug for the unit is directly behind it, and i havent contacted the landlord just yet. I am looking for a simple fix or an answer. Thank you

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The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

If that doesn't work, leave it unplugged for maybe an hour. Then let us know if the hard reset does not fix it.

Otherwise, the temperature sensor / thermistor may have failed.

If you don't have the manual, you can download GE owner's manuals and installation instructions here.

Let us know if wee can help further.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Oct 20, 2008

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