Question about HP Photosmart C6180 All-In-One InkJet Printer

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Wireless router FIOS upgrade - now printer won't work

Computers have been reset to router. They work. We have gone through set up wizard on the printer - but it does not recognize the device. We did turn off all the firewalls and security things before trying the install. Entered SSIP and WEP info. Still no connect.

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  • markjohnst Jan 19, 2009

    installed fios, my wired desktop is able to print, but my two wireless laptops recognize the HPC6180 printer on the network but neither can print, they both did before fios. I've changed the printer ssid and wep key to the fios router numbers, the printer gives me a report that they are connected, have unloaded and reloaded the printer software to no avail, help?


    Mark

  • Anonymous Mar 24, 2014

    wireless will not connect. where do I change code in printer

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If the computers connect but the printer doesn't, then it probably means the wireless router is working ok. Not sure what you mean when you say you turned off the firewalls, but I'll have to assume you mean any built-in firewall on the router and hopefully the firewalls on your Windows computers (still not sure what you mean by "security things").

You mention that you entered the SSID and WEP settings manually. I'd start there in trying to fix the problem. On the wireless router, turn off WEP. Remove any WEP setting information on the printer. Don't worry, you can turn WEP on later after you've established a connection between the printer and the router. Often with wireless devices, you first have to establish a connection with all of your security turned off, then one by one, turn your security measures back on, testing the wireless connection each time.

You've probably already done this, but make sure you've entered the SSID correctly. Sometimes it's that simple a problem.

If these measures don't work, then it could be quite a variety of different issues. Wireless networks are impacted by a large number of factors and it's difficult to diagnose all of the possible problems with just the small amount of information you've been able to provide.

HP.com does have a web page for your product that gives you a set of troubleshooting steps:

Troubleshoot Wireless Network Connection Problems

Read through all of the suggestions on that page and see if one of them will help you. Sorry I can't offer more, but as I said, there are so many things that can interfere with wireless communication.

The only other suggestions (assuming all else fails) I can make would be to completely turn off your printer then turn it on. If that doesn't work, assuming you installed the printer software and drivers when you first got the printer, uninstall and reinstall the printer, just as you did originally. Sometimes that fixes problems that can't otherwise be detected. It's a last ditch effort, but if you have exhausted all other attempts to fix the network issues, that one might work.

Good luck.

Posted on Oct 13, 2008

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My desktop is connected to a printer with a printer cord. I recently connected it to a Belkin wireless router and now the printer does not work. I checked "yes" to sharing the printer BUT as previously stated the printer is not wireless. The router works but cannot print from the connected printed.

Posted on Jun 09, 2009

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NetGear PS121 Print Server Problem


Here are some troubleshooting steps that I suggest you try:

1. Check physical connections.

a. Connect the modem to the Internet port of the router. The Internet “i” LED on the front of the router should light up.
b. Connect the computer to one of the four LAN ports (i.e port 1, 2, 3 or 4) on the back of the router. The corresponding port light where you connected the computer should be lit up.

2. Access the router's web-based utility.

a. Please open any web browser like Internet Explorer or Netscape Navigator.
b. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click Enter or Return key.
c. A window will prompt for a user name and password. By default, the user name is "admin" and the password is "password".

Note: If you were unable to access the router's web-based utility, you may reset the router to restore the settings to factory default.

To reset the router:

a. Please push the reset button at the back of the router and release after 30 seconds.
b. Unplug the power adapter for 10 seconds and then plug it back in.

3. Configure the router.

If your Internet Service Provider is using a cable connection, please follow the steps below:

a. Click on Basic Settings under Setup tab.
b. Select No for Does Your Internet Connection Require A Login?.
c. Scroll down on the center page and look for the Router MAC Address section. Set it to Use computer MAC address and click on the Apply button.

If your Internet Service Provider is using a DSL connection, please follow the steps below:

a. Click on Basic Settings.
b. Select Yes for Does Your Internet Connection Require A Login?.
c. Select Other on the Internet Service Provider drop down box.
d. Enter your ISP's username (username@ISPdomain) and password. Then, click on Apply.

4. Configure the wireless settings.

a. Click on the Wireless Settings under Setup.
b. Change the SSID to any unique name.
c. Scroll down, look for the Security Options settings and select WEP (Wired Equivalent Privacy).
d. Set the Authentication type to "Automatic" and the Encryption Strength to "64bit".
e. Leave the Passphrase field blank, select Key 1 and enter a 10-digit number.

Note: The 10-digit number you typed in the key 1 will be the password or network key for the wireless connection.

f. Click Apply button to save the changes.
g. Go to Router Status under Maintenance tab and check if there is an IP address under Internet port. If it's 0.0.0.0, do a power cycle.

5. Power cycle.

a. Power off the modem, router and computers.
b. Turn on the power of the modem first and wait for it to initialize, the lights to stop blinking.
c. Power back the router and the computers. Check if it will be able to get online.

If you have wireless computers, you can connect them wireless to the router. Kindly follow the instructions below:

6. Connect wireless computer to the router.

If you are using Windows XP with Service Pack 1, please follow the steps below:

a. Please right click on the Wireless icon on the right lower end portion of your computer.
b. Then click on View Available Wireless Networks.
c. Click on the Advanced tab.
d. Please delete all the preferred networks then click on OK.
e. Right click on the Wireless icon again and click on View Available Wireless Network. Please select your network and click on Connect. It will ask you for the network key.
f. Please type in the network key and then confirm it. Network key is the password you type on the key 1 of the wireless settings of the router.
g. Make sure not to enable IEEE and then click on Connect.

If you are using Windows XP with Service Pack 2, please follow the steps below:

a. Please right click on the Wireless icon on the right lower end portion of your computer.
b. Then click on View Available Wireless Networks.
c. Click on the Change Advanced Settings.
d. Click on the Wireless Networks tab remove all the preferred networks then click on OK.
e. Right click on the Wireless icon then click on View Available Wireless Networks.
f. Select your network and click on Connect.
g. It will ask you for the network key. Type in the network key and confirm it. Then click on Connect. Network key is the password you type on the key 1 of the wireless settings of the router.

If you are using Windows Vista, please follow the steps below:

a. Click Start then select Connect To.
b. Connect to a network window will show up.
c. Select your wireless network and click Connect.
d. It will ask you for a network key. Type in the network key and confirm it. Then click on Connect.

From the above configuration, please check if you can now access the Internet.

For the print server setup, please follow the steps below:

Note: Before setting up the print server, make sure that you can print when printer is connected directly to the computer.

1. Wire the print server to router. Check the lights on it. It should have the ACT light on and the Error light off.

2. One way to test if the printer would work with the print server is to reset the print server for 3 to 5 seconds while it is powered on and after you release the button, the printer should automatically print the IP address of the print server.

Note: If the printer did not print, there is a possibility that they are not compatible. However, you may still continue to try to set up the print server.

3. Install the PS121 software.

a. Power on your computer, let the operating system boot up completely, and log in as needed.
b. Insert the Resource CD for the PS121 into your CD-ROM drive. The CD main page shown at the right will load.
c. Click Install Software.
d. Click Next and follow the software installation utility prompts to complete the software installation.
e. When prompted, restart your computer to complete the installation.
f. When your computer restarts, click Finish to run the Print Server Setup Wizard.

4. Run the Print Server Setup Wizard to Set Up a Fixed IP Address for the PS121.

a. The Print Server Setup Wizard screen should be displayed.
b. Click Next to proceed. The Print Server Wizard will now search your network for the PS121. If the Print Server Setup Wizard cannot find your PS121, check the network connections and status lights on the PS121.
c. The “Server Name” and the “IP Address” your network assigned to the PS121 are displayed. Click Next to proceed to the device name screen.
d. You can enter a descriptive Device Name and Domain Name or accept the defaults. Click Next to proceed to the IP Address configuration screen. The Print Server Wizard displays a recommended static IP address setting for the PS121. This is usually fine.
e. Click Next to proceed.
f. Click Finish to exit the Print Server Setup Wizard. This completes the configuration of the PS121 for operation on your network.
g. Click Yes to run the Add Printer Port Wizard. Follow the instructions in the next section for using the this wizard to set up each computer to use the PS121.

To set up each computer to use the PS121, please follow the instructions below:

1. Use the NETGEAR Add Printer Wizard to set up each PC to use the PS121.
a. When the Print Server Setup Wizard finishes, you are prompted to run the Add Printer Port Wizard. Click Yes to proceed. Alternatively, from the Windows Start menu NETGEAR Print Server program group, you can run the NETGEAR Add Printer Wizard.
b. After a short delay while the software searches the network for your PS121, the Printer Select window opens and displays the PS121 you have set up.
c. Click Next to proceed to the Port/Printer name screen. Take note of the printer model number listed.

2. Set up the correct printer driver for the printer port.
a. Click Next to proceed to the Port/Printer name screen. Take note of the printer model number listed.
b. Click Next to proceed to the Select Printer screen. If you see the exact printer model number listed as the printer model number from in the previous screen, click it to select it from the list.
c. If prompted, print a test page to verify operation of the printer and the PS121. Then, close any remaining Add Printer Port Wizard or Windows Add Printer Wizard windows.

Use the NETGEAR PS121 Mini Print Server Resource CD to run the Add Printer Port Wizard to set up each PC on you network that you want to use with the PS121. Select the port you added

You may also use the links below as your guide to troubleshoot the print server:

http://kbserver.netgear.com/kb_web_files/n101269.asp

http://kbserver.netgear.com/kb_web_files/n100033.asp

However, if this does not resolve the issue we will need to get some additional details from you to be able to assist you further. I have summarized my questions below:

1. Model number of router
2. Model of printer
3. Operating system of computer/s


Apr 26, 2008 | NetGear PS121 Print Server

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