Question about HP Photosmart C6180 All-In-One InkJet Printer

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Wireless router FIOS upgrade - now printer won't work

Computers have been reset to router. They work. We have gone through set up wizard on the printer - but it does not recognize the device. We did turn off all the firewalls and security things before trying the install. Entered SSIP and WEP info. Still no connect.

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  • markjohnst Jan 19, 2009

    installed fios, my wired desktop is able to print, but my two wireless laptops recognize the HPC6180 printer on the network but neither can print, they both did before fios. I've changed the printer ssid and wep key to the fios router numbers, the printer gives me a report that they are connected, have unloaded and reloaded the printer software to no avail, help?


    Mark

  • Anonymous Mar 24, 2014

    wireless will not connect. where do I change code in printer

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If the computers connect but the printer doesn't, then it probably means the wireless router is working ok. Not sure what you mean when you say you turned off the firewalls, but I'll have to assume you mean any built-in firewall on the router and hopefully the firewalls on your Windows computers (still not sure what you mean by "security things").

You mention that you entered the SSID and WEP settings manually. I'd start there in trying to fix the problem. On the wireless router, turn off WEP. Remove any WEP setting information on the printer. Don't worry, you can turn WEP on later after you've established a connection between the printer and the router. Often with wireless devices, you first have to establish a connection with all of your security turned off, then one by one, turn your security measures back on, testing the wireless connection each time.

You've probably already done this, but make sure you've entered the SSID correctly. Sometimes it's that simple a problem.

If these measures don't work, then it could be quite a variety of different issues. Wireless networks are impacted by a large number of factors and it's difficult to diagnose all of the possible problems with just the small amount of information you've been able to provide.

HP.com does have a web page for your product that gives you a set of troubleshooting steps:

Troubleshoot Wireless Network Connection Problems

Read through all of the suggestions on that page and see if one of them will help you. Sorry I can't offer more, but as I said, there are so many things that can interfere with wireless communication.

The only other suggestions (assuming all else fails) I can make would be to completely turn off your printer then turn it on. If that doesn't work, assuming you installed the printer software and drivers when you first got the printer, uninstall and reinstall the printer, just as you did originally. Sometimes that fixes problems that can't otherwise be detected. It's a last ditch effort, but if you have exhausted all other attempts to fix the network issues, that one might work.

Good luck.

Posted on Oct 13, 2008

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My desktop is connected to a printer with a printer cord. I recently connected it to a Belkin wireless router and now the printer does not work. I checked "yes" to sharing the printer BUT as previously stated the printer is not wireless. The router works but cannot print from the connected printed.

Posted on Jun 09, 2009

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