Question about Intuit QuickBooks: Pro 2005 for PC
The most common cause for this is that when you open the reconcile window, the account chosen is not the same account as where the tranasctions are located. Make sure of the account name you are reconciling. Also, look at the trasnactions in the register. If they have an asterisk next to them, they are indicating that they are tentatively cleared. Click on the asterisk until the box is blank. They should show in the reconcile window then. Some versions of the program would allow you clear the transactions directly in the register by placing the cleared checkmark on them. Some older versions would not accept them once this was done, and you had to completely clear the marks in order to reconcile. Also, be sure of the type of account you are trying o reconcile.
If these answers don't resolve the issue, let me know and we will see what we can do.
Posted on Oct 15, 2008
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