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I bought a Grundig S350DL for my husband for his birthday from Radio Shack. The floor model was the last one available so I bought it. The sales person said it was warranted the same as if new. He had it for a couple of months but didn't really play it much because we were busy. One night we decided to take it out on the deck and while he was turning the antennae around to get a better signal, the anntenae broke. He took it back to Radio Shack. Radio Shack would not return it because they said it was past the 30 day return period and we had not purchased an extended warranty program. They told us to contact Grundig. My husband called and explained the problem to a technical person who said he would mail us a replacement antennae. That was about a month ago and we still have not received the anntenae. I order things throug the mail. I ordered Front Line from Austrailia and received it after he was told the antennae would be sent and the Front Line came about 10 days ago. Then I ordered books from Amazon about 10 days ago and they came today. We still have not received the anntenae. I was wondering if the anntenae was actually sent out or not and if not why?

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Despite their renouned customer service, the folks in Palo Alto do get forgetfull on occasion. I asked for a new manual and had to call twice.

Call them again. The worst scenario is you wind up with two!

Posted on Jan 10, 2009

  • martesque Jan 10, 2009

    sorry, it's renowned

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