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Acer Prisa Scanner

I just purchased a new Dell computer, my old one crhashed without notice! I used my scanner alot. The Model is 6688-03A
Seroa; Number: 916732403A84301511SS8000
I've installed the scanner. When I go to use Print Shop, acquire, my computer tells me: Can't open VFW Twain UT
What is this and what do I do. Dell Tech support suggested I contact you. My home phone is: (606) 663-7644. We have a dial-up connection. When you call me, I'll call you back on my cell phone if I need to log-in. Thanks in advance for yur help. Lisa M. Clark 916732403A84301511SS8000

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Sounds like a driver issue. Start by confirming the device is seen and the driver has NO issues
To see the device and it's properties, go to the control panel, scroll down to the System icon, click it, go to the "hardware" tab, then to device manager. Looking for anything having a yellow question mark or yellow exclamation mark next to it. If you see one it means something is either wrong with the driver ( incomplete - not loaded properly - wrong one - ect...) or the device itself and possibly the scanner/cable has malfunctioned.

I can better tell what is going on by looking at it myself. If you'd like for me to remote in, call me and then click this link if we need to.
https://www.fastsupport.com/129794139

Stacey
PC REPAIR
www.wvpcrepair.com
304-342-7577

Posted on Oct 13, 2008

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