Call your service provider or take it into the store. they should be able to help...but try this first..... when you start up the phone and it says enter password..disconect the battery...as fast as you can...it can only be disconnected for less than a second..so do it really really fast. like the snap of your fingers fast. most phones are easy to do it with. but after you disconnect it and reconnect it in the split second..it should power up by its self..and your phone should be turned on and passed the password. only tried it on motorolas...but it worked on all of them. remember disconnect and connect as fast as you can...hope it works for you!
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The problem you are experiencing can either be virus or has to do wtih the flex of your phone.You need to first scan your phone for virus and if it is virus free then you need to open your phone with a phone screwdriver and check the flex if it is intact adjust the flex properly and couple back your phone.If it does not work after that then you would have to replace the flex of your phone.
BEST OF LUCK
- insert unaccepted simcard it will shows WRONG CARD - type *2767*3855# it will shows WRONG CARD and then restart ...and show WRONG CARD again -type *#9998*667# it required password - type 667 and press OK then go to page SELECT ONE
press SELECT one of any items shown..... (wait a moment ) then it goes to restart and..... it's UNLOCK
u have to remember *#9998*667# and password 667 u have to be asked to type the above code and password every times after u take off the battery and insert it again
dear if it ask about security code then take out sim card switch on the phone and enter *2767*3855# and wait for reset full setting your phone will restart after when it come on wait for 1 minute then switch it off and insert simcard ,it will not ask password again .. let me know if it works