Question about HP Officejet J5780 All-In-One InkJet Printer

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Hp office jet j5780 cartridge error: cartridge on right must be replaced

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  • Anonymous Nov 23, 2008

    same problem!

  • Justin Clements Dec 06, 2008

    I have just started to get same error: Catridge on right must be replaced.
    I have a 350XL original HP cartridge fitted not a repro, so not sure why its doing it. Cleaned contacts on both cartridge and printer with cotton bud but still no success. Its even stopped me being able to scan which is a pain.
    Any help greatly appreciated or where the best place to look for this printers problems. Thanks, J.

  • Anonymous Jan 21, 2009

    same problem

  • Anonymous Jan 22, 2009

    same here

  • S Visser Mar 02, 2009

    same problem also with 350 XL cartridge

  • elegance562 Mar 11, 2009

    no matter what we do, the same error messege about needing the right black ink cartridge replaced. we've gone through several cartridges and nothing seems to work.

  • Anonymous Mar 15, 2009

    I have an HP Officejet J5783 All in One. Cartridge Error - Cartridge on the Right Must be Replaced. It is a new HP Cartridge.

  • Anonymous Mar 19, 2009

    I am having the same problem in my HP J5780. I am refilling the cartridges by myself and I have some hypothesis:

    1) The problem appears to happen more frequently on large cartridges (74XL or 75XL)

    2) It could be related to the amount of ink that has flown through ink nozzles

    3) OR, it could be related to the quality of the refill ink I am using

  • Anonymous Mar 25, 2009

    Same. Help.

  • Anonymous Apr 09, 2009


  • sluvenc Apr 23, 2009

    the same happens to me - it is a two months old hp j5780 with almost no page printed (original cartridge). i unpluged the cable because of some other error and when i pluged it back - cartridge error, you must replace your right cartridge.

  • CPD96 Apr 27, 2009



  • paulcechovic May 02, 2009

    My Problem "Cartridge on left must be replaced". Cartridge was installed in April 09 and 20 minutes ago I printed 4 word documents with pictures in them that look perfect. When I went to print another copy of the same document, the printer wants a new cartridge. What's going on?

  • Anonymous May 20, 2009

    Cartridge on Right

  • paulcechovic May 11, 2010

    The last response may be helpful to some people, but in my case when I put in an old used-up color cartridge, everything works fine except that I don't get any color. I have been in touch with HP support by email and they have made and broken so many promises about people contacting me by phone (4 times promised, never done) and about sending a replacement cartridge (2 times promised, never done) that I wrote a letter to the CEO. It probably won't do any good, but it releived some tension. Do not beleive anything told to you by HP support! They are incompetent liars with no authority to do anything.



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Switch off, Remove catridge and Clean any leakage in the printer.
Clean the catridge with saliva if u do not have any cleaning liquide. Put the catridges back switch on and you are there. My hardware officer just tried it this morning and it worked like magic.
Note make sure all leakages are removed.

Posted on Jan 13, 2010

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If there is ink on the "wiring" of the cartridge (copper lines within "sticker portion") you will get this error message.

simply grab a Q-tip - put a dab of spit on it - and wipe ink off

Reinstall and you should be good to go

Posted on Jun 07, 2010

  • nickname333 Jun 07, 2010

    If there is ink on the terminal of cartridge printer can't communicate with cartridge.

    Take cartridge out
    Grab a Q-Tip
    Spit on Q-Tip
    wipe spit on "wiring" of cartridge under "sticker"
    wipe off ALL ink
    replace cartridge


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I hope this answer could help some of you.

i carried it back to the auhorized service. i didn't want to spend money because i was quite sure that the cartridge is ok. well, i was wrong. they have replaced the cartridge and it worked. i received it back the same day.

i have to say that i was very pleasantly surprised with hp service. and now i have a new full cartridge (for no charge of course). :)

state: slovenia

Posted on May 25, 2009

  • sluvenc Jun 10, 2009

    hello everybody. just to let you know - it happened again. i will take it back. i will see what they will do this time.

  • sluvenc Jun 20, 2009

    Well, this time I said that I have read on the Internet that "my" mistake can't be fixed. They have sent it abroad. I have received another printer until my problem is fixed. After five days I have received a note that my problem has been solved. Result? I got a new printer. :)

    With "old" cartridges of course - the new ones that I got when it was broken for the first time.

    And now I hope this one is better that the old one. It is the same type ...


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This is an error I've had more than once on an HP all-in-one series printer.

Despite ringing technical support and going through possible solutions, none of them ever work. Ring HP and get your unit replaced for free - replacing the cartridge doesn't work, it seems to be a fundamental fault with the unit.

My suspicion is that it's either a fundamental design flaw, or a result of a minor power surge reaching the printer.

Posted on May 22, 2009

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If the new (or refilled/reman/compatible) HP 74, 75, 74XL, or 75XL ink cartridge refuses to complete the printer alignment following cartridge installation, then the ink cartridge either has a connectivity issue with the flexible printed circuit cable (inside unit where cartridge mates with cable), rear cartridge contacts or cable contacts are dirty with ink residue, or the cartridge is suffering from marginal internal electrical performance.

For more severe cartridge errors (i.e. refer to documentation / incompatible cartridges, print cartridge(s) problem, etc.) typically indicate the internal micro electronics of the HP 74/75 cartridge are damaged. The cartridges electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal micro electronics failure.
I suggest you first run a Tap 41 diagnostic test to check cartridges electrical health (this is a special forced service test; refer to Inkjet411 videos so you understand how to activate and read the HP OJ printer diagnostics print out).

Posted on May 16, 2013

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HP FINALLY FINALLY replace the cartridge (color) and everything works right. It took 15 emails and a letter to the CEO of HP to get a replacement cartridge. If they don't speak email English you will not get a replacement, you will not get a phone call and you will not get ANY action except more emails. Technical support was all promises and lies.

Posted on Jun 11, 2009

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My Problem "Cartridge on left must be replaced".

Posted on Apr 23, 2010

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u better check the catridges first specially black catridge,or get it tested on any other printer,but before that wipe the back side circuit section of the catridge with a tissue paper,n try,if the catridge is ok then the catride unit is has to be replaced
thnx N

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