Question about HP Officejet J5780 All-In-One InkJet Printer
Switch off, Remove catridge and Clean any leakage in the printer.
Clean the catridge with saliva if u do not have any cleaning liquide. Put the catridges back switch on and you are there. My hardware officer just tried it this morning and it worked like magic.
Note make sure all leakages are removed.
Posted on Jan 13, 2010
I hope this answer could help some of you.
i carried it back to the auhorized service. i didn't want to spend money because i was quite sure that the cartridge is ok. well, i was wrong. they have replaced the cartridge and it worked. i received it back the same day.
i have to say that i was very pleasantly surprised with hp service. and now i have a new full cartridge (for no charge of course). :)
Posted on May 25, 2009
This is an error I've had more than once on an HP all-in-one series printer.
Despite ringing technical support and going through possible solutions, none of them ever work. Ring HP and get your unit replaced for free - replacing the cartridge doesn't work, it seems to be a fundamental fault with the unit.
My suspicion is that it's either a fundamental design flaw, or a result of a minor power surge reaching the printer.
Posted on May 22, 2009
If the new (or refilled/reman/compatible) HP 74, 75, 74XL, or 75XL ink cartridge refuses to complete the printer alignment following cartridge installation, then the ink cartridge either has a connectivity issue with the flexible printed circuit cable (inside unit where cartridge mates with cable), rear cartridge contacts or cable contacts are dirty with ink residue, or the cartridge is suffering from marginal internal electrical performance.
For more severe cartridge errors (i.e. refer to documentation / incompatible cartridges, print cartridge(s) problem, etc.) typically indicate the internal micro electronics of the HP 74/75 cartridge are damaged. The cartridges electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal micro electronics failure.
I suggest you first run a Tap 41 diagnostic test to check cartridges electrical health (this is a special forced service test; refer to Inkjet411 videos so you understand how to activate and read the HP OJ printer diagnostics print out).
Posted on May 16, 2013
HP FINALLY FINALLY replace the cartridge (color) and everything works right. It took 15 emails and a letter to the CEO of HP to get a replacement cartridge. If they don't speak email English you will not get a replacement, you will not get a phone call and you will not get ANY action except more emails. Technical support was all promises and lies.
Posted on Jun 11, 2009
My Problem "Cartridge on left must be replaced".
Posted on Apr 23, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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