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Hi there there is this you can try it works with some Step 1: Manual Temporary 1. Turn off the printer. And disconnect the printer cable. 2. Press and hold the POWER button, turn on the printer. 3. The indicator (L.E.D.) should be green. 4. Press and release the RESUME button , the indicator (L.E.D.) should be orange. 5. Press and release the RESUME button again, the indicator (L.E.D.) should be green. 6. Release both buttons.
step 2 : Software for Permanant 1. Reconnect the printer cable. 2.Open General Tools software and select (USB PORT) 3.Choose (SET DESTINATION 1) And it should be reset. Sofware Download "After service mode Pls use software for permanent reset Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping. All The Best: Pineworks