Question about Canon PIXMA MX310 All-In-One Printer

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Canon mx 310 Printer

I just installed a new black ink cartridge and my unit is till telling me to check black ink. I ordered the ink from 123 Inkjets. I have ordered other types of ink cartridges from them and I have not had any problems. However this is the first time I have ordered this type of cartridge from them.

Please don't tell me to use my user manual, because I have already tried the instructions in the manual and they don't work. They are located on page 66 and 67. The instructions for the computer are for a Macintosh computer, which I don't have. I am using a Dell with windows XP Professional.

Thank you for your assistance.

Mr. Ed

P. S. My email address is:

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  • 4 more comments 
  • Anonymous Oct 16, 2008

    I have put in new black and colour ink, but the printer tells me to check ink and the alarm light goes on. I have no manual and Future Shop tell me that manuals are not available. So now I am at a dead end.

  • David4Ocean Dec 23, 2008

    Dear Worldvet,

    I tried the full 6 count on my Canon MX310, and still get the error. Should I reload the driver?


  • libra4u2 Jan 05, 2009

    I am also having the same problem - it says "black ink low" and "color ink low" despite replacement with a new cartridge and nothing seems to be wrong. Holding the stop/reset button down for six seconds did not do anything. Any further suggestions are welcome.

  • rvette Jan 07, 2009

    holding down reset for 6 sec. does not clear low black ink message, with brand new cartridge installed. Tried it twice, with two new inks.

  • David4Ocean Jan 20, 2009

    I have tried the reset button and still always get the warning about low ink. I use only Canon ink.


    Thanks David

  • Anonymous Jan 23, 2009

    I have swapped my printer twice because on each of them after two weeks i had some sort of error- neither of my printers came with a trouble shooting manual-so frustrating
    this time I have a low ink error even though I have replaced it, holding start button for 6 full seconds didnt work!



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To Reset the ink low, ink out warning lights and error message, Press and hold the Stop/Reset button on your printer for a full six (6) count using the one Mississippi method.

If this does not solve your problem, use the comment box below to contact me for additional help.


Posted on Oct 19, 2008

  • Glenn Rogers
    Glenn Rogers Oct 20, 2008

    By the way, all, Canon is darn serious when it states that you *should* only use Canon Ink in Canon printers. This is more than just trying to make money on aftermarket sales of ink. Canon inks have patented ink pigments that are of a particular size. Any other ink will foul up your print head. I've witnessed this a lot of times in my business.


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You can print with only colour or black ink if one cartridge runs out - go to your printer properties and click on maintenance - then ink cartridge settings and chose both, black or just colour. This might help if you need to print and run out of one, but to be honest, i've had the mx310 for a year or so and find that even the original canon cartridges dont last long - i'm going to try refilling them if I can next as a cheaper option.

Posted on Jan 27, 2010

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I have the problem that I want to print black and white, but can't because my color ink is low. In the printer driver I specifically choose "grayscale printing". I know the grayscale printing works when the color ink is full (you then get b/w printouts). However, to my surprise the grayscale printing does not work when you are out of color! This is terrible!!! Luckily I found a way to print out my color document as a black and white pdf and first after this I could print out my document. I would recommend anybody to buy another printer. I thought Canon was a serious brand, but apparently there are settings that are very unintuitive except from the perspective that canon forces you to constantly buy their color ink even if your economy only permits black and white printouts. - I feel cheated!

Posted on Jan 23, 2010

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I have a Cannon MX310 printer,scanner all in one and I was having this same problem. (of course thats how I found this site.) The advice above did not work, however after playing around with the printer I finally just cut the printer off and let it set for about one minute and then I cut it back on. When I did this and the computer started back up the ink cartriges relplaced them selves back to their proper places. After this happened the alarm light was no longer flashing and the printer worked. Now that I have fixed that problem I have to figure out why the printed work has drops of ink on it. Just as you get one thing fixed is always something else. LOL

Posted on Oct 15, 2009

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I am also having the same problem - it says "check ink" despite replacement with a new cartridge and nothing seems to be wrong. Holding the stop/reset button down for six seconds did not do anything. Any further suggestions are welcome.

Posted on Nov 08, 2008

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