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When I try to install the disk for my new HP printer, I get the message after it starts to install, "hpzrein.exe has encountered a problem and needs to close. that as far as the installation will go.

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  • Anonymous Nov 01, 2008

    same problem for me (on vista and on XP)

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Got the same problem found a few references to a solution that involves uninstalling internet explorer 8 apparently theres a conflict that stops the software loading ive yet to try it

Posted on Nov 14, 2008

  • sphagnumm203 Nov 15, 2008

    Uninstalled internet explorer I had version 8 beta and the hp driver software got past 4% after this and succesfuly installed no problem hp tech people were fast to respond to my emails but had all the wrong solutions googling always seems to be the best way to find a solution

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Our installation cd is corrupt u better get another installtion cd............

or downlaod it from the internet

Posted on Oct 11, 2008

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1 Answer

HP Scanjet 3300C I donot seemto beable to scan with the above. Whenever I select "Start New scan " I get the following " an undefined error has occurred (2117). When I close the programme...


  1. Unplug printer from usb
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Hi please turn off the printer and restart it after five minutes if you still have the problem please uninstall and reinstall the drivers for your printer.

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My hp laserjet 1018 not working i don't have a disk to re install - message comes up spooler subsystem app has encountered a problem & needs to close


Go to HP website and download driver package. Make sure your printer is not connected until it tells you to. Run the .exe file.

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ok..my recommend

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Ok here is the answer you have all been waiting for - look on the CD that came with any HP printer for the mac and you will see that it is for 10.3.9 and 10.4. I bet you dollars to donuts you have the new 10.5 leopard software and you got the new printer for free from the apple store.

All is not lost - go to the hp website at www.hp.com and on the left side you will see a grey menu that says software and driver downloads click on it and type your product. The version right now is 9.7.1 once you get all the way through. DO NOT INSTALL THE HP INSTALLER FILE - it is the same as the CD.

Well on the off chance your using windows the same applies - delete the old software on your computer and follow the steps above. The version number you will need depends on what OS but just make sure it is the most recent and you should be fine.

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