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I have a problem

When i start my computer or shutdown am not hearing any sound even when am playing music no sound is heard.what can i do

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  • babamyves Oct 11, 2008

    thank you very much i managed to solve the problem it was setting of the volume from the control panel

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  • 118 Answers

First check it is all plugged in correctly.
Also open the back of your pc and check the sound card is plugged in right.

Next go to device manager
My computer - Properties - HArdware - Device manager
And check the sound drivers are installed.
If they are:
go to control panel and check yuour volume is sorted and not on mute

if theyre not:

Google your sound cardf and download drivers

Ta
Ben

Posted on Oct 11, 2008

  • Benjamin  Bielski
    Benjamin Bielski Oct 12, 2008

    Welcome.
    Please ensure to rate this as fixya
    Thanks


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Error code 1b63:161b and 1b63:061b


Hi there,

Request to try the steps below;

1. Restart the computer and tap the f12 key as soon as it starts to boot up .
2. Select 'Diagnostic' from the boot menu. The computer will run its pre-boot assessment tests (PSA) before Dell Diagnostics starts. During the PSA you will hear some tones through the system speaker but this does not adequately test the audio hardware. Dell Diagnostics plays an instrumental piece of music complete with drums, so if you only hear some tones then you have only run the PSA.
3. Dell Diagnostics should open after the PSA tests, or you should see an option to open it. If you have ever reformatted your entire hard drive then Dell Diagnostics will no longer be there as an option. In that case run it from the Drivers and Utilities (Resource) CD if you have one.
4. Select 'Custom', then the audio tests. (At this point - after you have opened Dell Diagnostic custom - if you can't find the option to select the audio tests that is a symptom of a failed audio chip.)
5. The tests will run. Alternate between using headphones and listening to speakers in case only one signal path is working.
The tests will play some audio and ask you whether you heard it.
6. If you don't hear the music during the test it definitely means there is a hardware failure somewhere in the system. In this case Dell will repair the computer if it is still under warranty.
7.If you do hear the audio during the test but not when you boot back into Windows, that almost always means the hardware is okay but there is a problem with the audio driver or with Windows.
8. Error codes: If you answer 'no' to any question that the test asks you, the test generates an error code that can tell a Dell technician that you answered 'no' to that question. The test does not know the exact component that has gone bad. Before answering 'no' to a question, make note of the circumstances at that point so you will know in general what the error code means.
Regards,

Anirban Mazumdar
http://www.ikarmatech.com

Sep 09, 2009 | Dell (8H390) Sound Card

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bruce

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Please help


Shutdown the computer and remove the power cord from the power supply.
Remove the card and check it for any physical damage. Something may have shorted out when you "jammed the jack" into it.

If there is nothing obviously wrong with the card, then reinsert it back into the slot fully, put the holding screw back in place and boot the computer back up.

It should find the drivers automatically (since it was previously installed)

If it dosn't, then shutdown again, move the card to another spare PCI slot and tray again.
Failing that, goto Creatives website. There is an option in the support section to allow Creatives webpage to scan your computer for drivers that you need automatically.

Hope that helps.

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