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New printer offline

I just installed my printer & when I went to print it said it was offline. Could it be a bad USB cable? Or did I do something wrong? This was why I got a new printer because the old one did the same thing never could get it back online.

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  • rognvirg Oct 12, 2008

    We replaced the USB cord & now the printer is on line. Thanks for trying though.

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  • 136 Answers

There are two possibilities:
1 - It could be a dead USB port. Are your ports listed in the device manager? If not, they are problably disabled in the system BIOS.
2 - Is the printer plugged in the same USB port that you used when you installed it? Some printers (no names here... keeps lawyers at bay) do the funny thing of installing themselves as a new device, but keeping the other connection as the default (so you create a huge list of pending documents, and when you plug it in the right place, it will print for days). Try recreating your steps when you were installing the thing.

Posted on Oct 11, 2008

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