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Re: Build-in sound card
Sometimes the techs forget to install the drivers. Or they just don't bother to look for them. Go to the device manager and see if the sound card is listed. If there is an "unknown device" (by the way, I am assuming you are using windows), you must look for the boards manufacturer site and download the drivers. Or go to the realtek site and download a generic AC97 driver and give it a try.
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Right-click on My Computer and go to properties. Under the Hardware tab click Device Manager.
Your video card should be under "Display adapters" and your sounds card should be under "Sound, video and game controllers".
If the information's not there, then you'd have to open the case and physically check the components.
You search for your computer sound card driver. You need to install it after reformatting just like the motherboard, operating system and etc.. To know the Model of your sound card, Right click the My Computer icon and choose properties. If you have more questions, just reply back:D
PCI audio card - Creative Labs Sound Blaster Live is the sound card (according to the p/n) have you considered reformatting your computer ? do you have the recovery CDs ? if not go here http://restoredisks.com/
Most modern sound chips use an AC'97 driver
Go to www.realtek.com and download the driver listed in the support area of the web site. This driver should suffice. Windows 7 is a little more of a pain as many peripherals do not have Windows 7 compatible drivers as yet. At this stage, try the realtek website..
Installing drivers directly from the sometimes doesn't work.
I advise to download the audio driver from the net. You can do two things to determine the audio codec (the chip number you will download). 1. Use astra32 (search google for it) then identify the audio driver. or 2. Look for a small chip beside your pci slots with some markings such as rtl8139xxx, they're printed really small, get the chip number (with the preceding letters) then search google for its drivers.
Go to "About this computer" in configuration option, and it should say what brand sound card you have. At any rate, the idea is to find out the brand of your sound card and then download the driver that corresponds to your computer model from their web page. Solution two would be to de-install the driver from windows (device manager in system configuration), and it should automatically reload the driver from WIN32 file backup when you restart your machine. In the same window, is an option that searches for most recent driver. you could try that as well. For example, mine is Realtek Audio. At the Realtek website, I can choose your driver according to your computer brand and model (i.e., Acer Aspire 5100). Same for any other device (ATI graphics, Celeron, Turion processors, Bison Orbicam, etc.)
Look up the model of your motherboard or your modem and audio device on your computer. Once you have those, simply google your device name so say you have realtek. In google put "Realtek Audio Driver" and itll take you to a website that has all realtek brand drivers. Same thing applies for other brands as well.