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You mus set the printer for envolopes, Also set it under print preview on your word, or whatever program you are printing from. also make sure your auto document feeder is set for envolope. The stock in the pritner for the same. Hope this is of some help if the issue persist let me know
The problem that you are experiencing is caused by the way the text is formatted in most word processing documents. By default envelopes are printed not in black, but a dark gray. This confuses the printer and causes it to use the color cartridge to process gray instead of using the black cartridge.
You can fix this problem with one of two ways:
1. Click on "Start", "Control Panel" and click on "Printers and Faxes." Right click on the "Lexmark Printer" icon and select "Properties." Click on "Printing Preferences." Go to "Quality/Copies" tab and select the option "Print color images in black and white." 2. You can also change the color of you text to a true black in your word processor. This will require you to resort to the word processor's documentation and help files.
Both of these settings will cause your printer to use the black cartridge instead of the color. If either one of these solutions solves your problem, it means your color cartridge needs to be cleaned or replaced. If you feel that the color cartridge should not be out of ink, please follow the steps given below:
Clean Nozzle Procedure:
1. Go to the "Solution Center" and click on the "Maintenance" tab. 2. Select "Clean to fix horizontal strips."
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.
If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzles" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:
1. Select "Install color/black cartridge" and remove the cartridge from the printer. 2. Get a damp paper towel. 3. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds. 4. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean. 5. Next dab the cartridge on the towel to make sure that the ink is flowing. 6. Snap the cartridge back into the printer. 7. On your computer, select "Old Cartridge installed." 8. Repeat the "Clean to fix horizontal strips" procedure listed above.
If this procedure does not help, please let us know so that we can continue with technical support.
I was so pissed off that so many on the web had this same problem that I spent many hours trying to get it to work. I am sure that this is not how it is designed to work but my envelopes got printed.First I went under File, Print, Properties to Page Set-up for envelope #10. I also ********** print colour images in black and white which someone else had suggested- although it might not be necessary. I selected quick print but normal should probably work too. I then closed out these two windows. Then under tools, I selected Letters and Mailing, then envelopes and labels, typed in the addresses, went under options and changed the feed from automatic to default tray, which automatically changes the feed method to the 4th one out of 6 which wasn't what I wanted but ignore it. Check off face up. Putting the envelope into the printer was bizarre- it has to be inserted very far into the printer until only 2-3 inches of the envelope stick above the horizontal surface of the printer. It must be inserted into the middle of the paper holder, until it is just 2-3 inches sticking up, and then slide it all the way over to the right where the printer indicates the envelope should be- nice and straight against the right margin. Do not use the movable paper holders that they suggest you swing over to the right to hold your envelope- or printing won't occur for some odd reason. Press O.K. on envelopes and labels and then press print. Good luck- it worked for me.
Check on your color (not mono) ink levels. If they are low, this could cause this.
Technical info: On this printer, envelope text is printed in "composite black" which means we mix the colored inks to make black. This is done for envelopes and not letters because of the ink properties which resist water and smear. If one of the colors is low, you'll get something other than black.
Your printer creates it's black by using ALL the colours together. This effectively gives a very dark purple rather than black.
It sounds like you have a colour cart that is drying up or may be struggling to get enough air into the cartridge. Make sure you have removed any tape over the vent holes if you are using compatible inks. If not then try running a couple cleaning cycles via the button panel/driver.
If you alter the settings in the driver by going into START - PRINTERS AND FAXES and then right click on your 2610 and select PROPERTIES - the changes you make in here will be set as the default settings for each print job.