Question about Xerox WorkCentre 470CX InkJet Printer

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Broken ink cartridge holder: Xerox WorkCentre 470CX

When installing the black ink cartridge, I seem to have used too much force. One of the little plastic tabs at the bottom of the right cartridge holder assembly broke off. Now the cartridge won't seat properly or engage the electronic contacts at all.

Is there a cheap and easy fix, like replacing the assembly? I would HATE to trash the whole unit just because of a missing 5-square mm piece of plastic.

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  • Anonymous Nov 21, 2008

    Same thing happened to me. Did you ever solve your problem?

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  • Xerox Master
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Usually when part of the Carriage is broken, it involves taking the Carriage Assembly apart which also deals with the head assembly, Timing , etc. I would call your local Xerox dealer or printer repair depot. Get an estimate then make a decision whether it's economical to have it repaired.

I could not find a service manual for your unit. I did find this on Xerox's site:

If the Ink Cartridges do not snap in straight or seem loose, the Carriage may be broken and your WorkCentre will require service. Click "Email for Support" in the Please Help section at the bottom of this page to contact Team Xerox for service
1-800-ASK-XEROX or 1-800-275-9376

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


Posted on Oct 12, 2008

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I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!



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