Question about Xerox WorkCentre 470CX InkJet Printer
When installing the black ink cartridge, I seem to have used too much force. One of the little plastic tabs at the bottom of the right cartridge holder assembly broke off. Now the cartridge won't seat properly or engage the electronic contacts at all.
Is there a cheap and easy fix, like replacing the assembly? I would HATE to trash the whole unit just because of a missing 5-square mm piece of plastic.
Usually when part of the Carriage is broken, it involves taking the Carriage Assembly apart which also deals with the head assembly, Timing , etc. I would call your local Xerox dealer or printer repair depot. Get an estimate then make a decision whether it's economical to have it repaired.
I could not find a service manual for your unit. I did find this on Xerox's site:
If the Ink Cartridges do not snap in straight or seem loose, the Carriage may be broken and your WorkCentre will require service. Click "Email for Support" in the Please Help section at the bottom of this page to contact Team Xerox for service
1-800-ASK-XEROX or 1-800-275-9376
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Posted on Oct 12, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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