Damn! Or, as we say in California, "OH Fuck!"
I noticed the packaging was different, but wasn't paying that close
attention. I mean, Fuji is Fuji...
Or, maybe it's Fuki now?
In any case, their DVD-Rs are now 16x, and my machine doesn't recognize
them. And, I have 2 spindles, and no receipt. Arrgghhh.
If all I can use is 8x DVDs (and I just looked and that's all I've ever
burned at before), what's the alternative if I can't find Fuji 8x DVD-R?
What other DVD-R 8x brands are recommended?
Or, to word that another way, why is the one brand of DVD-R that you use
awl that matters?
Joe
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I know, Joe, you like to complain about your disgust with America, and
there are plenty of good reasons for that. But, and you can trust me
on this, you can get shitty customer service anywhere in the world
without too much trouble. We are hardly the leaders in this area.
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Oh; I get it. You must be new around here.
Joe
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I'm a firm believer in sticking with what works.
Overall, I'd agree that Best Buy probably should have given you an
exchange/refund on the unopened package (probably not on the spindle
you had opened, though). They weren't obligated to do so, and it was
petty not to. But, I can see their point as well - what is a
reasonable exception versus being taken advantage of?
Years ago, I worked in a computer store. A guy came in and bought a
whole system from us (a Mac, in fact) and, as he was signing the
credit card bill, asked us what our return policy was. We explained
it was 30 days assuming no obvious signs of use.
45 days later, the guy came in and said he wanted to return his system
for refund. We reminded him that our policy was 30 days and we had
told him that at the time of purchase. He said he didn't care, he
wanted a refund. We eventually agreed to take the system back with a
20% restocking fee. I'm not saying you did anything like this, but
it's possible the clerk behind the customer service desk had just had
a hassle with someone and didn't feel like stretching the policy for
you.
Why? Rude service is provided by merchants in every country. And
your local auto shop seems to be pretty good.
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those were all 8x. Why my machine won't burn the newer 16x ones is beyond
me, so switching to Sony 16x was a perfectly acceptable alternative.
Especially with the spinldes being on sale for $15 each.
I found the receipt. The problem was that Best Buy only offers exchanges
for 30 days, and it had been 40 days. But, considering that one of the
spindles wasn't even opened, their policy lost me as a customer.
For now, at least.
I've never encountered a situation before where the vendor cared so little
about how a customer felt. Just a month ago, I ran into the exact opposite
situation, when I expressed surprise at the cost of something (fixing a
flat tire) and the owner of the shop asked me what I thought was a fair
price, and when I told him, he said "sure, I don't want anyone leaving
here unhappy."
Of course, that was a locally owned operation.
I'm disgusted with America.
Joe
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For whatever it's worth, I've burned Fuji DVD media on a lot of
burners. Most of what you read/hear regarding people's opinions of
various brands of media is anecdotal and shouldn't be considered to be
true for anyone except the person making the claim. And even then,
they could be wrong based on a single bad disc they ran into..
Joe, you lost the receipt and it's Best Buy's fault? They could have
gone the extra mile to service a good customer but they weren't
obligated to do so. Next time, keep the receipt.
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DVD-R at 16x at the present moment.
Thanks for the suggestions.
First thing I did was check the manufacturer's web site. That's when the
problems started. Even though it's an American company, the description of
the various updaters was so vague, and so confusing, I downloaded the only
one that stated it was for my DVD burner.
It took calling the company (LaCie) today, to have them direct me to
another firmware updater, which of course never mentioned my particular
DVD player.
In any case, that was the first tech support call I've made this millenia,
and I'm glad I did. I went through everything, and the support guy finally
asked what brand DVD-R I used. When I said Fuji, he said, "Well, there's
your problem right there."
I was stunned. I've used nothing but Fuji DVDs since buying this machine,
and had no problem until yesterday. But I just got back from Office Depot
where they had Sony 16x DVD-R (also made in Taiwan) and it works fine.
So, all worked out. Sort of...
Meanwhile, I spent overnight downloading the latest version of Toast,
which on dial-up was a 14 hour download. Only to find out it won't work on
my machine. Oh well...
In the meanwhile, I tried returning the 2 spindles of Fujis that I had to
Best Buy, and the mother fuckers refused to exchange them. One wasn't even
opened. I askeds the guy to check his computer, to see that I'd bought a
washer/dryer from them and a refrigerator, and blah blah blah, as a steady
customer, gimme a break. They refused.
Fuck Best Buy!
I've shopped with them since they opened near here maybe 5 or 6 years ago,
but never again! Screw them.
Office Depot has these Sony's at 2 for 1, so 100 DVD-Rs for $30. I think
I'm gonna go back and buy another 100 or maybe even 200. Best to stock up,
methinks.
And Rupert, I hope you can use these Fuji 16x DVD-Rs.
Computer problems suck.
Joe
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older CD recorders (like I have). I am still having good luck with TDK
Music CD's. Have used them for 8 years and now they are being made in
India I see. I have been getting them at Fry'r Electronics. Good luck-
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I'm in Japan and TYs are what I always use by default, CDRs and DVDs
(data and video). Can't go wrong with TY, though I am sure other folks
will have testimonials about other brands. I guess it comes up every
so often, but Japanese brands, made in Japan, are at least reliable;
some recent threads touched on the varying quality of some Japanese
brands made outside of Japan, but I can't speak about those.
--
Peace,
Steve
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happy.
I've heard many good things about this brand from several traders
before I tried them.
"TAIYO YUDEN Recordable DVD and CD Media is the best of the best. Used
by professionals for mastering around the world, Japanese-made Taiyo
Yuden is made by the inventor of the CD-R disc. Taiyo Yuden has the
widest playback compatibility, the lowest error rates in recording, and
comes with a 100-year data integrity guarantee. Taiyo Yuden media is
with lacquer, thermal printable, white and silver inkjet-printable, and
hub printable surfaces. Microboards recommends Taiyo Yuden media for
use in all of their DVD and CD duplicators and printers."
# is always having sales and free shipping
offers.
Delievery takes a little longer than the web site says(at least for me)
but they are a good price and I don't mind waiting a few days for them
to show up on my porch.
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You may want to also check your burner mfr's website to see if there's a
firmware update that will let your drive recognize newer media.
Barring that...just pick up a new burner. They're cheap enough
nowadays.
I use Fujis, but that's just because they're available for short money
at the local wholesale club, but any Japanese disc will be fine. The
Ritek DVDRs that use the G04 dye have gotten consistently good reviews
-- the only thing wiht them is that I haven't seen any G04 discs rated
higher than 4x.
--
.
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you might be able to update your burner drivers to burn 16x discs.
---
Bob Anderson*Bitwisebob
Eugene Oregon
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