I have had my PC rebuilt after a crash. I'm running XP Home, and I can't get yhe PC to recognise my MP3 player. When I connect it I get a message that the device has malfunctioned. I purchased the unit second-hand from an auction site, and it was not supplied with a software disk. Is there a way of purchasing/downloading replacement software?
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Sometimes mp3 players have to charge up before they are recognized, try leaving it plugged in for a while also try plugging it in when its in the on position, also try installing the the software that came with the player before plugging it in.
Could be driver problem. You can try reinstalling the driver for the device. If it's a vista system, you might want to run the executable file in administrator mode, or even change the compatibility to XP.
Uninstall the current installation of the device software.
Insert CD in CD-ROM
Right click on the setup file
Choose properties / Compatibility Tab
Set it to XP
and tick the box at the bottom run as administrator.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard
I don't have experience of your actual model, but I've had a similar thing happen to my Inovix MP3/4 player when it crashed (also crashing my whole computer!) and went completely 'dead'.
Plugging it into the USB port had no effect - no charge symbol and the computer didn't even acknowledge something was being plugged in.
Basically, I kept on trying every time I was on the computer! 2 days later, I plugged it in and 'ding-dong' Windows XP recognised something was in the USB port.
I then carried out a Firmware re-load using the supplied disc, and my player burst into life!
Firmware crashes are pretty common with various players, I believe. Depending on how old your player is, try the manufacturer's website to see if they've updated the Firmware.
Hi. My Inovix mp3/4 player suffered a similar fate when it crashed during a Firmware reload. The player went completely dead and wasn't even recognised by the computer when plugged into the USB port.
I basically kept on trying - a couple of times whenever I used the computer - using different ports.
2 days later - 'ding-dong' - Windows XP suddenly recognised something was in the port, and I tentatively attempted a Firmware reload.
Success! (Don't ask me to explain it tho'...)