Call Accounting and Call Listening

...

Te current version of Maximizer supports TAPI
(#) all you
need is a single Nortel CTA connected to a TAPI server (a workstation class
PC running server OS will do). Nortel licenses this on a per user basis.

Very simple, you will need a Nortel SMDR (an older, one way version of the
CTA), and a call accounting server (we put both of these on the same box all
the time). You will need a call accounting software package and there are a
lot of them with all sorts of options. This is a basic one
# (disclaimer; Revolution was our daughter
company a bunch of years ago, we wrote the original Revolution Call
Accounting and later sold it to RSI. They've made a number of improvements
and it is a very good basic product. They also have more advanced products)

resellers

Call Recording gets a little more involved, how many ports (one set per port
and it's hard wired so you can't move them easily)and how much expansion.
What are you going to do with the recordings, is there a database or file
system you want to store them in? If you don't want a whole Call Recording
solution, there are adaptors that will take the audio out of the handset and
put it into a tape recorder or you PCs audio input. BOTH PARTIES MUST BE
AWARE THAT THEY ARE BEING RECORDED.

This happens often because they don't understand the technology. Most voice
system providers have only recently had to deal with data products like TAPI
and CA that is part of a data network. Even now a lot of voice providers
just don't want to deal with anything that touches the LAN. Just so you know
my/our position, we've been in business for over 21 years, started as a
voice solution provider and service company by our owner to serve the small
and mid-sized business market. We have been working on data networking for
about 10 years now and as I said when we couldn't find the kind of product
our customers wanted we wrote it. We deal with best of breed products, we
sell and service (and are even partner/certified) by directly competing
manufacturers. It's about what is best for the customer.

Well you could come to us if you're in our region we can do some or all the
work. We are certified, trained, and most importantly experienced in Nortel
(Platinum Partner), Microsoft (Solution Provider), Cisco and others.
--
Randall Cohen
Sr. Systems Engineer
Alternative Communication Systems, Inc.
Email: rcohen"_at_"acsvoicedata"_dot_"com
Replace what's between " " with @ and .