Question about NorStar M7324 Telephone

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Norstar: Inactive Feature (981)

I am trying to change the voicemail message on the norstar, but when I put in the feature code it reads 'inactive feature'. All the web sites I have checked give the same feature code. Any suggestions for an alternative?  Thank you!

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  • Anonymous Oct 22, 2008

    I have the exact same problem - please help!!

  • Anonymous Nov 07, 2008

    Inactive Feature (981) problem,

  • Anonymous Mar 28, 2014

    We recently had a callpilot 150 mini box go bad so we purchased the same model and put our card from the old system into the new. We now have ability for customers to leave voicemail but when you hit Feature 981 to retrieve them all it will say is EXIT. We checked to make sure the mailboxes are still on the card but why will it not let us access them.

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This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.

First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.

Posted on Oct 23, 2008

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1 Answer

Our voicemail system is inactive but my phone says I have a MSG, how do I clear that?


You can have a (sort of text) message from one set to another without voicemail. Voicemail uses that mechanism to tell you you have a message. Feature 1 is Send message, Feature 65 is View Message, or press the soft key under the MSG display. After viewing it, another soft key should say ERASE.

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Inactive feature message displayed when we try to access any features on our M7310 phones. This occurred after a power outage.


Dear customer..here is the solution

Sometimes when you put a new (or alternate) voicemail system on a Norstar switch, The feature codes that accessed the old system stay in the KSU memory. If this is the case all of your feature codes will appear inactive even if the voicemail system is operating correctly.
To fix this issue you need to run an External Feature test (XFtest) to identify and remove the leftover codes from your KSU memory. You must have a programming set to access this menu (M7310, M7324, T7316).
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1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config).
2. Your display will read Feat code: and you will have options First and Exit.
3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next.
4. Press Test. Your options will read Remove and OK. Press Remove.
5. Once the feature code is removed, press Next to go to the next code.
6. Do this with all codes until your display reads None Registered
7. Release
Restore connections to the voicemail ports from the KSU. Power the system back up.
The feature codes will be restored to the correct defaults with the completion of the voicemail power-up cycle.

thank u

Jul 09, 2008 | NorStar Phones

1 Answer

When I press "Feature 981"


The inactive feature response means that the phone system and the voicemail are not communicating with each other. I would first check that the voicemail is powered on. If it does have power, I would reboot it by unplugging it for a minute and then plugging it back in(startup can take 15 minutes).StarTalk, Flash, and NAM are some of the names of the voicemail units for small to medium size Norstar phone systems. Occasionally, both the phone system and voicemail need to be rebooted to allow the two to sync up and "see" each other. Occasionally the Norstar voicemails go bad where they will not power up or after powering up they cannot complete the boot up process or after powering on and booting up they will not answer when called. If your unit will not work after trying to reboot a few times, I would recommend you consider having the unit repaired before replacing it. If you need advice on where to send for repair, send a comment and I will help.

Feb 23, 2011 | NorStar M7310 Corded Phone

1 Answer

When we press feature 981 the message reads inactive feature. what can we do to fix this issue


That means that the voicemail system is no longer recognized by the phone system. Check the lights on the voicemail to see if its still receiving power.If so try unplugging and plugging the voicemail to reboot it. The voicemail can take up to 6 minutes to totally reboot.

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Norstar system won't recognize any features We had a power outage and now our phone system will not recongnize the voicemail or mailbox features. Is there any way to fix this? Thanks


Depending on the type of voicemail it can take up to 10 min, to fully come up. Is the power light lit in the voicemail cabinet? Also what kind of voicemail is it?

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I have tried feature 981, 982, 983 etc. and I get the message "Inactive feature". What is the problem.


First make sure u r using Voicemail system which is either Star talk or call pilot.
If u r any one of this then only u can use F 981, 982 , 983 or 985. Its a feature code of voice mail.
If u r using either of this and still gettin inactive feature, then try with rebooting The Satr talk or call pilot i.e. switch off from mains wait for few mins and switch it back on.
After rebooting it will take 15-20 mins to boot up the system and after that u can use these feature.

Thanks.
Abhi

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Try powering off the voicemail system and and then power it on again. I've had it happen many times that after a power failure they just don't boot up correctly.

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If the feature codes show as inactive, the phone system is not seeing the voicemail. Hopefully this has been fixed by now, but you may need to call in a Vendor.

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sounds like the voicemail is rebooting or was unpluged, make sure the call pilot is pluged in and the lights are on. i had a similar problem once and the power supply to the callpilot went bad. once i replaced it it came back up and worked fine.

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