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VM extensions are part of the system, usually the pilot number is the lowest of the sequence. If your button got reprogrammed and you're dialing a number that doesn't exist, you'll get that error.
Start by dialing like 22, 23, 24, 25 (4 highest ports in a 0816 DSU). Reprogram the button by Intercom **1 press the button and dial 6xx where xx is the VM pilot number.
hit the options jey till you get to dss then press the button you want to program and then enter the exstension number you want it to be and then when finished press speaker button
it could the prot is programed for the wrong phone type or the [port could be bad you can contact me at [email protected] depending on what area you are in i can help you or recommend a dealer in that area
Restart your phone system. Let it stay off for a minute.
If problem continues look what is connected to your music on hold port. Look into that media device and conection methods. If nothing connected you will need to contact your local Comdial Vendor.
Cheers
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