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Anonymous Posted on Jan 10, 2012
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49.9C02 error message on my HP CP6015dn printer

Hi, I have a 49.9C02 error message on my HP CP6015dn printer, have turned off as suggested, removed the network cable but does not fix the printer. Any suggestions or do I need a technician to look at it.

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5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Mar 28, 2008

SOURCE: Printer HP ColorLaserJet displays Fuser Error

My HP Color Laserjet 2600n Printer is giving me error as

" 50.2 Fuser error " . then every time i have to reatart my printer.
please give me suggestion.

thanks and regards.

ajinmumbai

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Anonymous

  • 300 Answers
  • Posted on May 17, 2008

SOURCE: HP Officejet 5610 All-in-One--Cartridge Error

If a reset hasn't cured this problem you probably need to disassemble the printer and clean the service station and the system board. This normally clear all carriage and cartridge errors, but these machines are quite awkward to take apart.

Inkworks

Orn Wilson

  • 104 Answers
  • Posted on May 21, 2008

SOURCE: HP 7310xi: "Remove and Check Printer Cartridge on the right"

Sounds like the carriage is broken on the black side. Pull the cartridge out and take a look at the silver metal piece. Is it loose from the side and if so did it punch a hole in the circuitry that cartridge comes in contact with. If I were a betting man this is probably your problem. You have to replace the whole carriage. This is a pretty common problem with the carriages that use the #96 and #97 cartridges.

Inkworks

A

Anonymous

  • Posted on Jul 03, 2008

SOURCE: hp 2355 all in one error message

mine HP was acting the same way after a jam. I contacted hp and they told me it was a hardware issue and that I would need to purchase a new printer. I found a KB on thier site for this issue. It involved removing both ink carts and then reseting the printer with the ink carts out. it seemed to work.

Anonymous

  • 1605 Answers
  • Posted on Dec 05, 2008

SOURCE: LaserJet 4350n Error 49.C02

49.XXXX PRINTER ERROR To continue turn the printer off then on Description The printing operation has been aborted. The issue can be caused by a firmware error, invalid print commands, corrupt data, invalid operations, poor quality parallel cables, poor connections or specific applications. Action

  1. Press Cancel Job to clear the print job from the printer memory.
  2. Turn the printer off and then on to clear the error message.
  3. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain software program or print job, contact the software vendor for assistance.
  4. If the above action does not solve the issue, contact HP or authorized service provider.

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Related Questions:

0helpful
1answer

Error message 49 on my HP CP 2025 (printer shuts itself off and truns itself back on to see error message 49)
Firmware error:
1. Press CANCEL JOB to clear the print job from the printer memory. 2. Turn the printer off, and then turn the printer on. You can try reprinting the job to see if it was a temporary error. 3. If error persists, try printing a job from a different software application. If the alternate job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or certainprint job, try upgrading the printer driver and / or firmware.) 4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. Turn the printer off and delete the print queue. Then reboot printer AND computer, reconnect cables, and try printing again. 6. Remove all EIO devices from the printer (JetDirect cards, hard drives, etc.). If 49 error goes away, turn printer off, re-install EIO devices one at a time, and reboot printer each time to determine which EIO device is failing. 7. If printing still fails with all EIO devices removed, remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM-- printer won't function without this installed.) Turn the printer on with DIMMS missing. If the error no longer exists, install each DIMM one at a time, turn printer on, test printer. Replace a DIMM if you determine that it causes the error. 8. Remember to reconnect all cables that connect the printer to the network or computer. 9. If the error persists, replace the firmware DIMM. 10. If error persists, replace the formatter.
Read full answer
Nov 22, 2010 • HP Hewlett Packard LaserJet 3000dn Printer
1helpful
1answer

Laser Jet 2420d. Error code 49. What is it? How do I fix it?
Hi,

This is a firmware error and this error is usually caused by a bad formatter board.To troubleshoot this issue here are some steps that you can try .

1. Press CANCEL JOB to clear the print job from the printer memory.
2. Turn the printer off, and then turn the printer on.
3. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.)
4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. 5. Turn the printer off.
6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in the lowest DIMM slot.)
7. Remove all EIO devices from the printer. 8. Turn the printer on.
9. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device.
10. Replace a DIMM or EIO device if you determine that it causes the error.
11. Remember to reconnect all cables that connect the printer to the network or computer.
12. If the error persists, replace the firmware DIMM. 13. Replace the formatter.

all the best
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Jun 02, 2010 • HP LaserJet 2420dn Printer
0helpful
1answer

A problem with HP Laserjet 2420
X PRINTER ERROR A firmware error occurred 1. Press CANCEL JOB to clear the print job from the printer memory. 2. Turn the printer off, and then turn the printer on. 3. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.) 4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. 5. Turn the printer off. 6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in the lowest DIMM slot.) 7. Remove all EIO devices from the printer. 8. Turn the printer on. 9. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device. 10. Replace a DIMM or EIO device if you determine that it causes the error. 11. Remember to reconnect all cables that connect the printer to the network or computer. 12. If the error persists, replace the firmware DIMM. 13. Replace the formatter. This error is usually caused by a bad formatter board.
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Apr 07, 2010 • HP LaserJet 2420dn Printer
0helpful
1answer

I have a 49.5001 service error on a HP 4350 laserjet printer. Any suggestions?
X PRINTER ERROR A firmware error occurred 1. Press CANCEL JOB to clear the print job from the printer memory. 2. Turn the printer off, and then turn the printer on. 3. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.) 4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. 5. Turn the printer off. 6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in the lowest DIMM slot.) 7. Remove all EIO devices from the printer. 8. Turn the printer on. 9. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device. 10. Replace a DIMM or EIO device if you determine that it causes the error. 11. Remember to reconnect all cables that connect the printer to the network or computer. 12. If the error persists, replace the firmware DIMM. 13. Replace the formatter.

This error is usually caused by a bad formatter board
Read full answer
Apr 05, 2010 • HP LaserJet 4350 Printer
0helpful
1answer

I have a 3600n and originally I thought the red cartridge wasn't printing but I switched the red cartridge with the black one and then their was no black on the page. Any suggestions on a fix?
.XX PRINTER ERROR A firmware error occurred 1. Press CANCEL JOB to clear the print job from the printer memory. 2. Turn the printer off, and then turn the printer on. 3. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.) 4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. 5. Turn the printer off. 6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in the lowest DIMM slot.) 7. Remove all EIO devices from the printer. 8. Turn the printer on. 9. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device. 10. Replace a DIMM or EIO device if you determine that it causes the error. 11. Remember to reconnect all cables that connect the printer to the network or computer. 12. If the error persists, replace the firmware DIMM. 13. Replace the formatter. This error is usually caused by a bad formatter board.
Read full answer
Nov 18, 2009 • HP LaserJet 2840 Printer
3helpful
3answers

HP Laserjet CP2025
If this is a new printer, chances are you may have left a piece of orange tape some where in the printer, otherwise you may have to remove the transfer belt, power the printer on and wait for it to say that it is missing, replace the belt and power on again, should fix it.
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Mar 27, 2009 • HP Laserjet Cp2025n Printer
1helpful
1answer

49.2F80 Service error
A critical firmware error has
occurred.
Try following these steps -
1. Press CANCEL JOB to clear the
print job from the printer
memory.
2. Turn the printer off, and then
turn the printer on again.
3. Go to http: www.hp.com/
support/lj2420.
Click Download Drivers and
Software. Check for the
latest firmware image version
at the bottom of the page. If
this firmware image is newer
than the one installed on the
printer and the printer can
receive a firmware update,
download the newer firmware
upgrade. Not all printer
models can receive firmware
upgrades.
4. Try printing a job from a
different software program. If
the job prints, go back to the
first program and try printing a
different file. If the message
appears only with a certain
software program or print job,
contact the software vendor
for assistance.
1. After performing the actions
listed in the preceding item, if
the message persists when
using different software
programs and attempting
specific print jobs, disconnect
all cables that connect the
printer to the network or a
computer.
2. Turn the printer off.
3. Remove all memory DIMMs
or third-party DIMMs from the
printer. (Do not remove the
firmware DIMM in slot J1.)
4. Remove all of the
EIO devices from the printer.
5. Turn the printer on.
6. If the error message
disappears, reinstall
each DIMM and EIO device
individually, making sure to
turn the printer off and then
on again as you install each
device. To replace a DIMM,
see.
7. Replace the DIMM or
EIO device that caused the
error message.
8. Remember to reconnect all of
the cables that connect the
printer to the network or
computer.
9. If this error message persists,
replace the firmware DIMM.
10. Replace the formatter
Read full answer
Jul 18, 2008 • HP LaserJet 2420dn Printer
0helpful
1answer

LaserJet 2420dn Error
The error means -

A critical firmware error has
occurred.

Recommended action
1. After performing the actions
listed in the preceding item, if
the message persists when
using different software
programs and attempting
specific print jobs, disconnect
all cables that connect the
printer to the network or a
computer.
2. Turn the printer off.
3. Remove all memory DIMMs
or third-party DIMMs from the
printer. (Do not remove the
firmware DIMM in slot J1.)
4. Remove all of the
EIO devices from the printer.
5. Turn the printer on.
6. If the error message
disappears, reinstall
each DIMM and EIO device
individually, making sure to
turn the printer off and then
on again as you install each
device. To replace a DIMM,
see.
7. Replace the DIMM or
EIO device that caused the
error message.
8. Remember to reconnect all of
the cables that connect the
printer to the network or
computer.
9. If this error message persists,
replace the firmware DIMM.
10. Replace the formatter
Read full answer
Jun 03, 2008 • HP LaserJet 2420dn Printer
0helpful
1answer

I need help Please my printer won't print gettig an error
The error message is related to the card that connects the printer to the network. The card is most likely bad. You may be able to clear the message by turning the machine off for 20-30 min, however this does not always work. If the error persists, you should turn off the machine, remove the card (it is in the back where the cables plug in, it has a connector similar to a large phone cord and can be removed by loosening the two thumb screws and sliding it straight back) and hook the printer directly to the PC with a parallel cable. You can also order a new card (Part#J3113A) online, but it will take some time and needs to be configured after installation.

Hope it helps,good luck to your daughter with her paper!.
Read full answer
May 15, 2008 • HP LaserJet 4050 Printer
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