Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

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Side by Side Whirlpool Refrigerator/Freezer (model ED5JHEXTQ00

I purchased this unit from Lowe's back on June 20, 2008, and it seems to work fine until last night when we noticed that there was some water on the kitchen floor. I wasn't to concerned but upon further investigation I found that all the ice had melted in the ice bin and neither side seems to be operating properly. I have turned the unit off and back on and it sounds as if it's running but there is no cooling or freezing. HELP!! Everything in the freezer has thawed.

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  • Anonymous May 11, 2009

    We have the same problem!! our freezer side is not freezing our food. Guess the mechanic said it was the compressor and it would cost $350 to replace. But think were just going to get a new fridge! Sucks how this warranty is only 1 year but i think newer Whirlpool warranty covers compressor for 5 years!!

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5 Suggested Answers

  • 77 Answers

SOURCE: I have a ed5fhgxkq00 side by side Whirlpool refridgerator that stopped cooling.

If the compressor has a fan next to it, be sure it is running. if the relay is clicking every few minutes it may need to be replced. contact local parts distributor.

Posted on Jun 15, 2008

docjohn174
  • 943 Answers

SOURCE: Whirlpool model ED25TW intermittent freezing

HI. it looks to me like a failing fan motor . it stops sometimes, then you close the door, and it goes. or could be hitting ice. remove the back panel ov the freezer, and check the fan motor

Posted on Oct 16, 2008

darjr
  • 378 Answers

SOURCE: Freezer stopped freezing on my side by side ED25TEXHW02

check the Ampere of the compressor. if below 60% load from the rating found in the labels your freon gas is out.

Posted on Jun 10, 2009

garing
  • 998 Answers

SOURCE: Refrigerator and freezer not working

you might have a defrost problem. Frost free models have a heating element that is controlled by a timer to automatically defrost ice, ie defrost timer turns on defrost heating element every 12 hours to melt ice in freezer and allow good air flow.
You can test defrost element with an ohm meter(located inside freezer coils-will have two wires going to a plug connection), if OK replace defrost timer (located in various places depending on make and model

Posted on Aug 15, 2009

Testimonial: "Thanks for your suggestions. I found the schematics and hope to be able to fix this myself. Very valuable service."

projdoc
  • 2236 Answers

SOURCE: Whirlpool Side By SIde Refrigerator Freezer stopped cooling

5 reasons for fridge and/or freezer getting warm: 1- the evaporator coils are icing up and won?t let air circulate. 2- the evaporator fan is not working to circulate air. 3- there is no refrigerant in the system. 4- no power to fridge or compressor. 5- the condenser coils have no air circulation check under the fridge behind the vent. if it is too dusty or the fan isn?t working, it is not getting enough airflow to cool down. replace fan and/or vacuum out the dust. if there is no power to the fridge, the light will be off. if the compressor is not running, there is a defrost timer that cuts the power temporarily to the compressor to melt ice on the coils. it?s located under the fridge behind the bottom vent. If the timer is off and the compressor is not going, the compressor or the main board is bad and needs replacing. there is also a temperature sensor on the evaporator coils that tells the defrost coil to turn on and when to turn off. if the defrost timer is on but the coil is not heating up, replace the sensor. if it still won?t heat up, it?s the timer or the coil. the easiest way to tell if there is no refrigerant- the freezer wall is warm and the compressor is loud. if there is no refrigerant, it may be more cost effective to replace the fridge. if you feel no air coming from the freezer vent, the fan needs replacing. If you feel air moving in the freezer but not the fridge, the channel from freezer to fridge is blocked. if the freezer has air and the rear freezer wall has frost on it, the evaporator coils are iced up and need defrosting. causes: 1. low refrigerant 2. no fan 3. too much humid air in fridge/freezer due to door open or bad door seals 4. the condensate drain tube is clogged if the seal around the door is ripped or not completely sealing, or there is condensation at the bottom or the walls of the fridge, replace the seal(s). no air, no fan. Replace if the refrigerant is low, it just needs a top off. but you need to be certified by the epa to move refrigerant, so get a professional. defrost solutions: unplug the fridge. remove the wall of the freezer that is frosted/icing up. use a hair dryer to melt the ice. do not get too close. you will see a drain under the evaporator coil. make sure it is not blocked. the water should run freely to a condensate pan under the fridge that evaporates the condensation with the hot line from the compressor. once the coil is free of ice, frost, and water, replace the panel and repair any of the problems that caused the icing up. plug the fridge in and turn it on. If it frosts up within a week, there is still an issue that not been taken care of.

Posted on Aug 28, 2009

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