Question about HP OfficeJet 7310 All-In-One InkJet Printer

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HP Officejet 7310xi scan error

I installed vista recently and I am no longer able to scan- went to get updates for this feature and I thought I installed all the drivers necessary but I still get an error message"you deed to install or run HP software for this feature"

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Hi!

I use the same printer on several Vista systems with no issues. HP printers are very finicky relative to setup, however. The key to success, I have found, is to make sure that you don't plug the USB cord into the printer until the HP wizard prompts you to do so.

To get you in business, I'd do this. First, go into control panel, installed programs, and uninstall all HP software. Then go to www.hp.com and DL the latest complete SW package (if you have not yet done so). Make sure the USB cable is not plugged into the machine, then start the HP SW installation program. Follow the prompts carefully from there and you should be good to go!

Please let me know if this helps, and provide a rating for my solution if you see fit. Good luck!

Bob

Posted on Oct 10, 2008

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I have the hp officejet 7310xi and the scan will not work. The dispaly says that I need to install or run software for this feature.


Hi
follow this steps
1.remove usb from your printer
2.uninstall your printer from your pc
3. insert printers cd on your pc
4. run setup from your cd
5.connect usb cable in your pc only when setup ask you to


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Nov 16, 2010 | HP OfficeJet 7310 All-In-One InkJet...

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I have a hp officejet 6110 all-in-one. I have recently hooked it up to a new computer. The printer and the fax seem to work fine but the scanner does not. Whenever I try to scan an error box appears...


Hi, HP site said Vista doesn't support these scan buttons. Must scan using Paint. What a pain. MS should be ashamed of themselves.


you have to download and install from here(XP 32bit) :

h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=uk&product=79477&lang=en this :HP Officejet and PSC Full Feature Software and Driver

and this: Critical update to resolve an issue with HP Director after installing a new revision of Internet Explorer

The HP OfficeJet 6110 is actually a series of All-in-One Printers. Take a look at the following site (actually the HP (UK) site) and download the driver from that page. Hopefully, this will sort things out for you.
Source(s):

h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=79477&lc=en&cc=uk&dlc=en&submit.y=8&submit.x=10&lang=en&cc=uk


Hope it helps..

Fill free to contact me..

Nov 05, 2010 | HP Office Equipment & Supplies

2 Answers

I can't scan


You'll need the Vista drivers installed on your computer. Were you running XP before? Visit the HP website and download the current Vista drivers -- there may be different drivers for the printer and scanner functions.

May 27, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Cannot scan with vista


HP have released a couple of updates to coorect communications and scanning problems for the vista version of your printer, you can download and run the drivers or alternatively and probably more correctly you should uninstall the old drivers then download and install the latest driver

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&product=391182&lang=en

This should sort your problem any questions leave a comment

Sep 26, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Updated computer to Vista now HP 6210 won't scan


I would check the HP website for ny additional updates for the VISTA os.

Jul 31, 2009 | HP OfficeJet 6210 All-In-One InkJet...

2 Answers

HP Officejet 7310xi All-in-one Scanner feature doesn't work


Dear WPEARL ,
you have to re-install the driver for your Officejet.Its A driver's problem . maybe your Scanner driver's file is wanished or crroupt.

Cheerup and Be Happy Always

Mar 04, 2008 | HP Officejet 7310 All-In-One Printer

2 Answers

No Scan Options Error Message


Vista?

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

Dec 11, 2007 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Scanner will not function


See this info re vista driver, not needed for 6110xi and advance features no longer available.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00808543&lc=en&cc=us&dlc=en&product=79477

and also note on same page...
"You might find that some of the advanced features are no longer available when using this basic driver. You can upgrade to an HP product that is fully compatible with Windows Vista if the advanced features are necessary"

and also note Scanning with Windows Fax and Scanning
NOTE: This feature works only with Windows Vista Ultimate, Windows Vista Business, and Windows Vista Enterprise
Your disks I don't think will help, looks like it is case of Not fully vista compatable, there are also issues relating to your old HP Director software ie...

"In October 2006, Microsoft released Internet Explorer 7. The HP Director software that shipped with some HP products introduced between 2002 and 2004 may not be compatible with Internet Explorer 7. The HP Solution Center software, which replaced HP Director software, does not exhibit this issue with Internet Explorer 7."

link to above
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00802504&lc=en&cc=us&dlc=en&product=79480&lang=en

Nov 13, 2007 | HP OfficeJet 6110 All-In-One InkJet...

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