Question about MSI 915P Neo2 Platinum Motherboard

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Motherboard problem! Hello everyone. I am using a MSI 915P Neo2 Platinum Motherboard. I tried reformatting my PC. But whenever I install my Windows XP, a blue error screen appears and says that something in my hard drive is wrong. I have changed my hard drive two times already. Also used 2 different CDs of Windows XP. Help. I really don't know what to do. Thanks in advance.

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  • zakstreon Oct 12, 2008

    Hi there rehortonjr. Thanks for the help.

    I have managed to skip the blue screen error thing when installing Windows XP. It seems that there were problems in the BIOS and in the cable. It is okay now.

    But I now have a new problem. Whenever I try to install Windows XP, i receive an error and it says,

    An error has been encountered the prevents Setup from continuing.

    One of the components that Windows needs to continue setup could not be installed.

    A component's file does not match the verification information present in the component manifest.

    SXS.DLL: Syntax error in manifest or policy file 'D:\I386..."

    That is the error I am receiving. Help please.



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An error message like this can mean a lot of different things, unfortunately. Should you get the message again, please write it down verbatim, as that would help a lot in diagnosing your problem.

A good starting point would be to make sure that all your BIOS settings are correct, especially those that relate to your hard drive (things like RAID/No RAID, auto-detect, IDE/SATA, on-board device settings, etc.). If you do not know what a setting should be, I'd refer to a website like or for reference.

The next thing to do would be to get a known good stick of memory from another machine that is working fine, or if you can't do that, buy a small stick of new memory to act as a test device (there is also software that you can find on the Internet (like memtest) that will check out your memory for you, but those tests are not foolproof). Try installing XP with just that one stick of memory and see if you can complete the installation. If so, then your at least some of your original memory is bad.

Assuming that it is not likely that 2 hard drives and 2 copies of XP are bad, if the culprit is not the memory then there are only 3 things left that are likely to be the problem: 1) Your power supply (I keep a good power supply on hand as a spare for these situations, since you can get a 450-500 watt unit for $30 on sale) 2) Your processor (not likely, given your description) or 3) A defective motherboard. If you do all the things I've described and still have the problem, I would advise you to document all your troubleshooting steps thoroughly and then contact MSI. My experience is that they will RMA the MB if it is still under warranty.

Good luck. Please let me know if this helps. A rating would be appreciated if you deem it appropriate.


Posted on Oct 10, 2008

  • Robert Horton
    Robert Horton Oct 14, 2008

    Hi Zakstreon,

    Once again, you have a problem that is darn near impossible to resolve without having the machine in front of me :(.

    Microsoft's position is that you have a defective XP installation disk. I'd flip the disk over and look carefully for any scratches, fingerprints, or dirty spots. Sometimes scratched disks can be at least temporarily repaired by rubbing "with" the scratch repeatedly with a moist, soft cloth. I've also found that sometimes you can make a copy of a disk that won't install but the copy will work (the copying SW is what allows this to happen; I won't bore you with how!).

    Here's Microsoft's cleaning recommendation:

    Examine the Windows XP CD and make sure it is absolutely "pristine clean"
    with no scratches, fingerprints or smudges. Use a mild non-ammonia based
    household cleaning solution and a soft cloth to clean it.

    "Manifest Parse Invalid at the Top Level of the Document" Error Message When
    You Try to Install Windows XP

    Finally, make sure that you are using a legitimate copy of XP. If you still have access to two copies of XP, try them both. Also, don't forget that a slightly malfunctioning memory stick can cause problems just like this,

    Good luck, and please let me know what happens!




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