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Is the phone line working? Do you have any devices connected to the phone line that pick up before the fax machine? Make sure the machine has paper and is set to FAX or AUTO. Is there a Memory Full error? Clear the memory (Setup > Memory Clear then press Start/Enter. Use the left and right arrows to select the items to remove. Press Start/Enter twice (second time to confirm the choice). Repeat until all memory is cleared that you wish to clear. Then press Stop to exit.)
If you are using the ANS/FAX mode and have an answering machine connected to the extension port, disconnect the anwering machine and switch to FAX or AUTO. Check if the machine receives faxes. Sometimes the extra device causes interference. Call the fax machine from a different phone number and see if you hear the fax tones.
Check that the Junk Fax barrier is off, if the incoming call is from a machine that is not listed in your speed dial database. If you have a distinctive ring, make sure that the Fax machine has learned the ring by pressing Setup go to DRPD. Choose Set and call the fax machine from another phone. The LCD will say Waiting Ring until it gets that call and then once the ring is learned will say END DRPD Setup
I hope these ideas help.
Cindy Wells (If you have a phone company voice mail service, the faxes may end up stuck in that box. It depends on how many rings the fax is set to wait before picking up versus when the voice mail opens to take the call.)
There can be a few things wrong lets take it step by step
1)Receive mode,your receive mode must be set correctly.If you don't have a tel connected to it, you cant use it as a Manual receive mode,it must be set on Fax only.If there is a telephone connected to it and it is set on manual mode make sure your Incomming ring is set to ON,you will find it under additional functions,RX settings,Incomming ring.
2)Make sure you have enough memory to receive a Fax.Go additional function,dataregistration,TX settings,Erase failed TX,set it to on.
3)Make sure there is enough toner and paper for the machine.
4)Tone or Pulse Dialing,depents in witch country you are make sure it is set correctly Tone or Pulse.You will find it under user settings.
5)There can be a problem at the you local exchange,you can send faxes but the exchange can be faulty and you would be able to receive faxes.
6)And then there can be a problem with you fax machine' NCU PCB board,there is to gas arresters one for send and the other for receive.If one of them are faulty you will have to replace the NCU.The gas arresters is not available as a part.
Hi my mom has a brother fax machine. When printing it puts a vertical line straight down the middle. It takes the carbon paper and I noticed underneath there is a black nob thing that sticks up and that is whats making this line why and what to do? Thanks vicky
To diver the number itself is a function of the phone company itself via an optional service called "call forwarding". Cost is only a few dollars a month, depending on your provider.
Alternatly, you can use a function called "fax forwarding". In this mode, your fax machine will accept the incoming fax into memory and then dial the predefined number of the fax machine on which you wish to receive it on.
Look in your manual for "fax forwarding". If you do not have your manual you can download it from:
Let me know if this solves the problem or you need additional assistance
IT SEEMS YR MACHINES TONER /DRUM IS EMPTY OR PAPER S ARE EMPTY OR THE MACHINE IS NOT SENSING THEM .
PLEASE REPLENISH TH SAME.
IF VERYTHING IS OK,THEN YOU NEED TO CLEAR THE MEMORY OF THE UNIT, WHICH COULD HAVE GONE CORRUPT.
USE THE PANASONIC SERVICE CODE: IE:
PROGRAMME #9000* AND THEN 550 TO CLEAR THE MEMORY.
WILL SOLVE THE PROBLEM