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There is a product called CLR that we use regularly on our coffe machine, kettle, metal coffee travel mugs, thermos etc. Could be you're in an area where your source water has a lot of mineral content. Do you have similar problems with other appliances? If so, the problem lies with the water supply and not the coffee machine.
Hope this helps.
I have a different brand but mine has a thermos inside of the coffee pot itself. The seal at the top kept leaking. Solution was to put some food-safe grease on the seal AND most importantly was putting some on the plastic parts of the screw on the bottom that puts pressure on the bottom of the thermos. The threads gaul and one cannot tighten the screw to put enough pressure on the bottom of the thermos to get a good seal at the top.
Not sure if yours is this type, but if it is this might be a solution to try.
For the thermos you can use a small amount of purocaff and fill the thermos with hot water, let sit over night then rinse with cold water a few times to clean you can also use a soft brush to clean while the purocaff is in thermos. Clean around the showerhead with a clean towel, or you can use a filter with a little purocaff and brew into thermos and clean both in one shot.
Add some automatic dishwasher detergent ( maybe 1/4 cup) and fill the rest of the pot up with very hot water. Swirl to combine. Let stand for a few hours. Use a bottle brush to scrub the pot. Or get some denture cleaner tablets and throw them into the pot with hot water. Let stand a few hours or overnight, then scrub with bottle brush. I've tried both methods on my coffee pot and both work great for me.
I just called 10 minutes ago and got a response. Call this number and then push #1. Tell the rep that you have 2 themos' and need them replaced but don't have the receipt anymore. The rep will want the #'s on the bottom of them. Said I'd have a replacement in 3 weeks. BTW, mine had same problems as yours but I didn't tell them what was wrong, just that it has a lifetime warrenty and I wanted a new one. Hope this helps you.
Our Cuisinart grind and brew was leaving a puddle under it after making a pot of coffee. I called Cuisinart this week and it turns out the handle of the carafe has to be lined up in the middle of the opening for the carafe. It will be under the word Cuisinart, in the middle.
We have now made several pots with NO residual puddle of water or coffee. It also seems to be making the pots quicker.
Before trying this I had run 2 pots of water with 1/2 cup white vinegar in it also. But it still puddled until we lined up the carafe as noted above.