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Make sure the disc is clean, if its clean, and works in another 360. Disassemble the 360, open the dvd drive up, shoot some canned air in there but NOT on the laser, clean the laser with some rubbing alchol of at least 91% and a q-tip then put it back together if this doesn't work you will need to buy a replacement laser off of ebay. And here is a link on how to disassemble the 360: http://www.rrodfix.com/how-to-take-apart-the-microsoft-xbox-360-game-console.html Just make sure to stop when you've gotten to the part about the DVD drive, then disconnect the DVD drive, and take it apart. Best of luck.
You need to replace the dvd drive . most online shops like console sourceDotcom have the replacement dvd drives to specify the dvd your have you can open your 360 and look or go to google and search LLama mods and there you find the types of dvd drives pick out the 1 that matches your dvd drive and place an order and they have all the how to's on how to install your new Dvd drive for your xbox 360
The box isn't loading the decoder softwarer for the Disc. The Xbox discs are encoded HD DVD-ROM discs, and the box needs to recognize them so it can load the decoder software. It probably says "play dvd" on the xbox dashboard right?