My Philips SA6045/37 is dead dead dead. When I plug it into the computer it flashes the blue Philips screen off and on for about a minute then nothing. I have downloaded the software and tried to repair it but the computer doesn't recognize it. I thought maybe it was just that the battery was dead because I haven't used it in about 2 months but I can't even charge it (on the computer or in the wall). Anyone have any suggestions besides to throw it in the trash (which is what I am about to do)?
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Re: can't charge, computer doesn't recognize
Make sure the hold/lock switch is not engaged - see manual for details. Probably needs to be replaced - that is a sure sign of a hardware issue, and it is not something that can just be repaired. but, just to be safe, try this: Triple Reset for Philips’ GoGear:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions.
After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.
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Reset the player by inserting a paerlcip into the reset hole. If that fails, go to Philips' website and upgrade the firmware on your player to solve the freezing issue permanently. Actually, don't go to Philips website - run the Philips Device Manager and select Update. If the device manager won't recognize the player, unplug the GoGear, hold in either the shuffle button or volume + and reconnect it to the computer until a Found New Hardware Wizard window pops up.
It doesn;t have a virus. She plugged it into a computer that is running Windows Media Player 11, and now the player is toast. WMP 11 replaces a key system file in GoGear HDD models and some early SA models - like SA178.
Connect your mp3 player to the computer. Open the Philips Device Manager Run the Repair function. If the Device Manager does not recognize the player, connect the player to the computer (while the player is in the OFF position) while holding in the volume + button. Continue holding the vol + button for 5-15 seconds until a window pops up on the computer screen that says Found New Hardware Wizard. Follow the directions and it will lead you to do a Repair in the Philips Device Manager. If this strategy doesn't work, your player is screwed. Call Philips and find out how to get an in-warranty replacement (or take it back to the store). -Tha Mp3 Doctor
then:Try this: disconnect the player from the computer, turn it off,
hold in the volume + button, and reconnect the player to the computer
while holding the volume + button in. Keep holding the volume + button
for an additional 5-50 seconds. Windows should eventually go into
recovery mode and revive the player- it will pop up a window that says
Found New Hardware Wizard.
Usually this problem is due to the firmware. When the firmware is updated to version 1.62.02, this problem usually will be corrected. The older firmwares have problems in recognizing the battery and allowing the battery to power the unit.
You will need a wall/AC charger for the operation. Plug in the wall charger and USB cable at the same time. Your Zen should power on when connected to direct AC power via the wall charger. Once it is powered on, connect the USB cable to your computer. Then begin the firmware download.
If your Zen does not power on when connected to the wall charger, your unit is dead and its time to replace it or get the motherboard replaced via one of the Repair services offered on this website.
If the upgrade button on the firmware window is not available, it is also time to replace your motherboard due to corruption of a chip on the board.
If that doesn't fix it trythe USB cable Screen Doesn’t come on anymore http://www.anythingbutipod.com/forum/showthread.php?t=18859 If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."
Zen V is dead "If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause." Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize http://www.anythingbutipod.com/forum/showthread.php?t=10960
I have no charge in my philips hdd82 player. Usually I just plug it into my computer via usb and a screen shows up on the player showing its connected and it charges. Usually it comes up as an MTP device on the computer so I can add mp3s as well. Now for no reason at all, when I plug it in, it doesn't charge and the computer doesn't recognize it. The screen shows an outlet when I plug it in so I know the cord works. It just won't let me do anything. When I press the on button with the cord unplugged, I can't do anything either b/c no charge. HELP. plz.
Does it have an external AC outlet?
if so, plug it in to your wall AC, plug in to PC and check if it recognizes it, and the get the firmware here: http://www.usasupport.philips.com/productDocuments.html?ProductCode=PSA250/17&subCat=NIKE_PHILIPS_AUDIO_PLAYERS_SU_US_CONSUMER
p.s - if the link is broken go to the philips support find, its east to find there.