My Philips SA6045/37 is dead dead dead. When I plug it into the computer it flashes the blue Philips screen off and on for about a minute then nothing. I have downloaded the software and tried to repair it but the computer doesn't recognize it. I thought maybe it was just that the battery was dead because I haven't used it in about 2 months but I can't even charge it (on the computer or in the wall).
Anyone have any suggestions besides to throw it in the trash (which is what I am about to do)?
Make sure the hold/lock switch is not engaged - see manual for details. Probably needs to be replaced - that is a sure sign of a hardware issue, and it is not something that can just be repaired. but, just to be safe, try this:
Triple Reset for Philips’ GoGear:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.
After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.
-Tha Mp3 Doctor
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