Question about HP Officejet 6310 All-In-One InkJet Printer
For no reason this happened to my printer. I spent a couple of hours on the chat line with the HP technician on their only solution was the fact that I had used a refilled cartridge. That is so much B.S. and we all know it. I had only used one cartridge of ink in this printer since purchase. They do not care that we have been sold a faulty piece of equipment. I have owned several HP Printers but doubt that I will buy anymore HP equipment. I am so disappointed in the service and the fact that I am out of warrenty earlier this year. I feel that I was sold a faulty machine and HP does not care about loss, nor do they want to keep me as a customer. I was even considering buying a new computer from them as my HP equipment had been so satisfactory in the past.
Unfortunately this can and usually is a fatal error. The only solution is to unplug the printer while it is on and wait 30 seconds and power back on.
It has nothing to do with refilled cartridges (and for the record that is not a good idea - a LOT of printers are ruined and it almost always voids a printers warranty from every manufacturer.) The error is caused from a power or firmware issue within the printer and if the powercycle doesn't work it needs to be replaced.
Posted on Jan 16, 2009
Here is HP's official response to this situation - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01059445&cc=us&lc=en&dlc=en&product=1119598
It translates to:
1. Power off with the power button.
2. Power on with the power button.
3. If the problem happens again throw the printer away.
Posted on Apr 16, 2009
Same problem. I won't buy HP again.
Posted on Feb 20, 2013
I am having the exact same issue. And, it has happened the last two times that I was replacing the ink cartridges (I noticed). AND, they are NEW from WalMart, not refillable ones.
This has happened twice to me and somehow or another all of the unplugging and replugging and powering down I must have done something in the right order b/c it worked again until I changed the cartridage yesterday and now here is the same Power Reset issue with the little camera on the left side flashing.
SO, if this is an ongoing issue with this printer why is HP not offering a replacement printer or to fix this issue since it is happening to SO many of their customers.
I WILL NOT buy another HP!!!! I am looking a Lexmark where the ink cartridge is only $5 if I can find one that prints well.
If anyone has ANY resolution OR if HP steps up to the plate on this one, I would love to know about it!!!
Posted on Jul 25, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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