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Re: DVD works but cd does not work
Looks like the drive was a lemon. The laser lens used to read cd's and dvd's are seprate and seems loke the one for cd is gone bad. if your pc is in warrenty cal the manufacturer and have them replace it. if not in warrenty open the chassie see if the drive is connected with a wide ribbon cable(ata) or a two pair green or blue wire(sata). depending on that get a new one from radioshack or something.
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OK, first of all you said you put a blank DvD in the drive. Make sure your dell has a DvD writer. Look on the drawer of the drive and see does it say DvDrw or DvDROM. It has to say Rw for rewritable and not ROM for Read Only Media. Maybe you have a Combo Drive that is DvDrom and CDrw which means it will read both DvD's and Cd's but in can only Write CD's.
If in fact you do have a DvD writer make sure you're not trying to put a Blue Ray disc in the drive.
Lastly, remove the DvD from the drive. Click Start/My Computer. Notice what it brings up as to your DvD Drive. Does it Say DvDrw or just plain ole DvD. DvD means it will only read a DvD.
If you cannot read those CD-disks in _any_ computer, then the disks are "bad".
If you can read those CD-disks, then it's time to replace the CD/DVD drive. Find a smaller computer-store -- often they will remove the "dead" drive, and install the "new" drive, for $0.00, or for a small fee, if you buy the new CD/DVD-writer from them.
due to dusty environment it happens the lens gets dusty
open the dvd tray u can see that shiny eye like thing try cleaning th lens gently in round movement with a tissue paper or very soft cloth used to clean lcd screens see if it works , other wise ur DVD drive lens got weak from use now adays service centers are getting tons of them everyday for replacements
Are you a smoker? Its possible that a good bit of cigarette smoke buildup has accumulated on the CD burner's internal laser lens. One of those cheap CD cleaner disks might work to clean the laser lens, but usually one would have to open up the CD drive and carefully clean the lens using ear swabs moistened with isopropyl alcohol.
Sorry to say, but a CD drive cannot read DVD's. You need a DVD reader. Thus, the CD drive will not recognize DVD media and tell you no valid disc is in the drive. I recommend buying a DVD RW (reader/writer), as they are inexpensive and enable you to burn DVDs as well as read them.