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You can use the smallest paper clip to open the DVD drive tray. If necessary, peel the plastic off. Make the metal straight, and insert it into the small hole on the DVD drive's face plate. Behind the face plate, there is an emergency switch to open the DVD drive tray. Push the paper clip to open the tray.
Please try to save any files or pictures that you need before you do this either to a usb spare hard drive or a usb pen drive because you will loose it all if you format or reinstall windows
press the power on key as well as the F11 key
hopefully this will take you into the factory restore
which will format the hard drive while it restores
if you just want to format the hard drive itself then you could remove the hard drive
connect it to another computer via a usb cable and use the other computer to format the hard drive that you removed
or there are some good software out there that you can bootup with and format your drive without removing it from your laptop
a bootable spotmau would do the trick but its not cheap to buy
norton system works is another good software
pleasse let us know if this has helped you
Hi there. This is a common problem with HP laptops. The best way to deal with it is remove the hard drive, CD/DVD rom and the battery for around an hour. While the HDD and the CD/DVD are out clean the contacts and the lens of the CD/DVD also clean the compartments and the air vents of dust. when the hour is up reassemble the HDD and CD/DVD and it should let you log into windows, when you are in windows go to HP support website and download a bios update for your model and install it, reboot the laptop and the problem should not come back. HP say that the most likely cause is dust but a bios update is recommended.
You'll have to order a drive for your model of laptop (either from the manufacturer or from ebay), and have it installed. Most of the drives in this style of laptop are held in place by a single screw. Power down the laptop, remove the retaining screw, remove the old drive, install the new drive, and replace the screw. Windows will detect the new drive automatically, and then you can install the DVD software. Keep us posted and good luck.
If you know how to boot the computer into bios look for the boot section and check to see if the cd rom is there if not change the settings to show a cd rom and than save and reboot but i think you may have damaged the cd rom when you forced it open these are pretty delicate devices , force should never be used .
best regards mike
i suggest you go to bios setup and restor the default if it continues try replacing a diff hard drive or dvd drive drive thats not the one u r using rigght now and i think the problem will be resolved cos i had a similar problem with presario c500 what i did was change the dvd drive n it work well.
hope this helps
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