Question about HP OfficeJet 7410 All-In-One InkJet Printer

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HP 7410 - Scanning problem

Have been scanning all last week with no problems, this week it says I need to install HP software. There has been no problems with the PC in between. Do I need to completely reload software, or is there a quick fix

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  • cpepper Oct 20, 2008

    I have a HP OfficeJet 7410 that was working just fine then I purchased a HP Photosmart C7250 and hooked it up to my computer as well. They both work great for printing, faxing, and copying but when I try to scan I get error messages. HP tech support spent 3 hours on the phone with me uninstalling both printers and then reinstalling the 7410 but it still won't scan. I was told that I would have to remove and reinstall my operating system and to contact Dell for that.

    There has got to be an easier way. Any suggestions?

  • intjam Nov 19, 2008

    Same problem. I hit Scan, it reads "1. Select Computer", I hit Ok, it reads:
    "You need to install or run HP software for this feature."

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I get the same thing when I try to scan but there is a work-around: Get a memory card and stick it in one of those many card slots on the right front of the printer. Then when you hit "scan to", it will prompt you to scan to the memory card. My printer is configured wireless so I am assuming that the scanner just doesn't work with that. Also, I'll bet if you can figure out how to get the file sharing option to work on the printer (it used to work for me but I have been to lazy to re-configure), I am sure you scanner will start working again.

Posted on Nov 26, 2008

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Hi,

HP has now changed the HP Director to HP Solution Center with extra features. Downloading the latest software will help you install the new HP solution Center.

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Click on the download link below to launch the HP software and drivers page.
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Error message: "Need to install or run HP Software for this feature"


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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&cc=us&lang=en&rule=4278&product=422000&dlc=en


source:http://www.fixya.com/support/t576784-hp_psc_2355_error

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