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AVG will no install error 0x800736b1 also retrirve my desktop

Cuold not install my free AVG and also after windows updated several things my desktop completly disappeared how do i get it back

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  • jonnyandsada Dec 06, 2008

    I downloaded AVG free virus scan and my desktop and toolbar are gone. I restarted my computer by just turning it off, but they are still gone. I had to do ctrl-alt-delete and the open explorer from there to try and fix this. How can I fix this when I don't have access to my start menu?


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Hi there. My name is Alex and Im here to help solve your problem

First of all, AVG has always had a problem installing when windows updates are enabled and download and install automatically. I would recommend uninstalling all updates that have been installed to your computer and disable automatic updates which I will explain to you below

To uninstall the updates.
Click start, settings and click control panel.
On the icon add and remove programs, please double click
You will now see all the programs and updates installed on your computer. The microsoft updates are located near to the bottom of the list and there may be a lot of them installed. You can only uninstall one update at a time. You may be prompted that uninstalling a windows update may cause a program not to work properly, this is normal so you can continue uninstalling them. When you have uninstalled these updates please restart your computer.

To disable the automatic updates

Right click on your icon My computer or My pc which is located on the desktop or on the start menu (if you are running windows xp) and select properties
You will then see a sub menu called 'Automatic updates' and inside this menu you will have the choice to disable the updates

If you are using windows xp and you have system restore enabled on your computer, then you will be able to take the computer back to an earlier time when it was working correctly. Please save all documents first to insure that nothing will be lost if you decide to do a 'system restore'. There is a very friendly wizard to help you restore your computer. You can get to the system restore by clicking start, programs, accesories, system tools and selecting system restore.

Regarding your problem about your desktop disappearing, to restore your icons on the desktop, right click anywhere on the desktop and select organise icons and be sure that the heading 'show desktop icons' is ticked. This will restore your desktop items

Last of all try installing AVG, if you still experience problems with this issue, then please let me know. Im happy to help

Posted on Oct 10, 2008

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I want to make my computer clear of viruses allways

Sounds reasonable. To do this you will need to select, install and run a quality anti-virus program. You will get as many opinions as people replying on which program is best. If you need a free one to begin with, look at AVG Free. Check here:

Mar 12, 2010 | Microsoft Windows XP Professional SP2

1 Answer

Getting a microsoft service pack error when installing AVG , not successful

Do you have sp3 installed on your computer? If not, the AVG installer may require it be installed first.
Try going to windows update, run a custom scan and install any updates offered for your system there. Then reboot the computer twice. Then install AVG.
Or better yet, install Avira free or Avast free. They are both higher rated AV software these days, though of course it's up to you.
If you have been running the system without AV software installed, or have let the subscription lapse, you may have a malware problem. In that case, I suggest you follow these malware removal protocols to check the system's health, just to be safe.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Oct 16, 2009 | Microsoft Windows XP Home Edition

1 Answer

Unable to install avg8 free in windows 2000 prof sp-4

Instead of installing AVG free, download & install Avira Antivir Personal Free. It is better compared to AVG in terms of virus detection 7 also very light on the system.

To download click here:

Jun 27, 2009 | Microsoft Windows XP Home Edition

2 Answers

Trying to download avg 8.5 free edition

You cant put 2k service packs on XP, try xp's sp3, it may solve the problem

May 20, 2009 | Microsoft Windows XP Home Edition for PC

1 Answer

PC Freezing,Do not attempt install Antivirus

You must have an Antivirus on your system if you wish to connect to the internet, or you will very quickly have an infected computer. I am afraid that is what has happened to your system.
Probably the safest thing for you to do would be to reformat and reinstall your XP operating system, to wipe it all clean and start afresh.
We can try to do some temporary repair of your computer, nevertheless...
Please download Malwarebytes AntiMalware from , update it, and run a scan of your system. Please fix any problems it finds.
There are several good antivirus software available today, some for free. If you do not have AV installed, please download Avira free by clicking here, but do not install it yet. Just save it on your desktop.
If you had a previous version of AVG that is no longer up to date, please go to AVG's website by clicking here and download and install the AVG remover for your system (probably AVG32 for xp). This will remove any remnants of your AVG installation from your computer.
Disconnect from internet, and turn off any anti-spyware programs you have running.
Go to control panel> add/remove programs and remove any anitivirus programs installed on your computer. You must use ONLY ONE anti-virus at a time. If you are sure there are no other programs installed, run the setup Avira that you saved to the desktop. Once the Avira AV is installed, reconnect to the internet and update the program. Then run a complete scan of your computer. Fix any problems it finds.
Go to windows update and download and install all critical and security updates available for your computer.
Go to Microsoft by clicking here and download and install Windows Defender if you do not already have it on your system. Run a full scan.
Report back on your results.
Please read this article about when to flatten and reinstall
I hope this will help you to resolve this issue. If you have further questions please respond with a comment to this thread.
If I have helped in some way to answer a question or solve your problem, please take just a moment to kindly rate this post. Thanks!

Apr 07, 2009 | Microsoft Windows XP Professional With...

1 Answer

Installation Problem

uninstall AVG 8.0 and download the free edition at and click for AVG free edtion antivirus.. install again. good luck

Mar 02, 2009 | Microsoft Windows XP Home Edition

1 Answer

Windows xp notepad why are my words scrambled / moved ?

Have you got a antivirus program?
There are several free programs on the internet, I personally like AVG.
Downlod this:
Log on as an administrator or a user with administrator rights, - download and install; let the program get the latest "list" from the AVGs homepage (update the definition file).
Then scan all your hard disks on your computer.

Good Luck

Dec 03, 2008 | Microsoft Windows XP Home Edition

2 Answers

Virus problem

First install an antivirus, and try doing a full scan: AVG Free - Download AVG

If the antivirus is not enough use an antimalaware that removes more viruses use this one: Spybot - Search & Destroy - Free software download , install, update, and perform a full system scan.

If that is still not enough, the best thing to do is doing a backup of your files, and reinstalling Windows.

Dec 02, 2008 | Microsoft Windows XP Professional With...

1 Answer

Upgrading to AVG 8 from the 7.5 purchased version

Hi Collin there are several likely possibilities:

1) AVG keeps an extensive black lists of compromised
serial numbers.

These are numbers that have been published on the internet,
or numbers that have been associated with too many different
IP addresses during the download of automatic updates.

If a black listed serial number is detected during the daily
update sequence, Grisoft will send you a Trojan update
which disables your product.

2) A black listed serial number from the original installation,
may also propagate to any updates installed over the
top of it.

3) Also, AVG has become the target of many viruses, root kits
and Trojans that have found a way to hack it, remove it and
even prevent it from being re-installed, including many
"beagle" varieties.

4) AVG will not detect nor identify these viruses, even if you
manually find and scan the file.

AVG will however identify many false positives, as well as
most key generators designed to crack it (AVG).

5) The first thing you can do is contact AVG and complain
loudly in Czech or English. Their head office (Grisoft)
is in Brno in the Czech Republic.

6) Scan your machine with another product (!!!), including:

Rootkit Revealer (Free from Winternals/Mark Russinowich)
Black light (Trial ware from F-Secure)

I have had my AVG installation hacked by malware at least
a dozen times in the last year, so I no longer trust it. I still
use it, but I use a multitude of other products ad well.

Use only well known and reputable (brand name) products,
beware of hundreds of ROGUE scanners out there that are
themselves viruses and try to milk you for money.

7) Keep in mind that NO anti-malware product detects
everything, not even close, so you are fighting a loosing

8) Once you are reasonably confident that your machine is
clean, by using other products, totally remove AVG and
re-install it.

Isn't it ironic that you have to clean your machine BEFORE
you can install the ANTIVIRUS ?!!!

9) If you can't get your legit serial to work, do what all honest
angry customers do.

Go to a crack site, get yourself a bogus serial or a key
generator (check it for viruses with another product, not
AVG), Install AVG plus the current updates, before number
gets black-listed, and then DISABLE the automatic updates
in AVG as well as the Windows Scheduler Service.

BTW. Keep your key generator on a CD, because AVG
may detect it as a virus, and try to destroy it.


If your software is legit, but the serial does NOT work, then:
---------------------------------------------------------------------------------------- used to be the best site for serials,
but their domain name expired about a week ago, so I don't
know what gives.

crackspider is another one.
also try: Pirate Bay

Always disable scripts in your Firefox, before
visiting these sites, some may try to hack your

Apr 26, 2008 | Microsoft Windows XP Home Edition

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