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AVG will no install error 0x800736b1 also retrirve my desktop

Cuold not install my free AVG and also after windows updated several things my desktop completly disappeared how do i get it back

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  • jonnyandsada Dec 06, 2008

    I downloaded AVG free virus scan and my desktop and toolbar are gone. I restarted my computer by just turning it off, but they are still gone. I had to do ctrl-alt-delete and the open explorer from there to try and fix this. How can I fix this when I don't have access to my start menu?

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  • 31 Answers

Hi there. My name is Alex and Im here to help solve your problem

First of all, AVG has always had a problem installing when windows updates are enabled and download and install automatically. I would recommend uninstalling all updates that have been installed to your computer and disable automatic updates which I will explain to you below

To uninstall the updates.
Click start, settings and click control panel.
On the icon add and remove programs, please double click
You will now see all the programs and updates installed on your computer. The microsoft updates are located near to the bottom of the list and there may be a lot of them installed. You can only uninstall one update at a time. You may be prompted that uninstalling a windows update may cause a program not to work properly, this is normal so you can continue uninstalling them. When you have uninstalled these updates please restart your computer.

To disable the automatic updates

Right click on your icon My computer or My pc which is located on the desktop or on the start menu (if you are running windows xp) and select properties
You will then see a sub menu called 'Automatic updates' and inside this menu you will have the choice to disable the updates

If you are using windows xp and you have system restore enabled on your computer, then you will be able to take the computer back to an earlier time when it was working correctly. Please save all documents first to insure that nothing will be lost if you decide to do a 'system restore'. There is a very friendly wizard to help you restore your computer. You can get to the system restore by clicking start, programs, accesories, system tools and selecting system restore.

Regarding your problem about your desktop disappearing, to restore your icons on the desktop, right click anywhere on the desktop and select organise icons and be sure that the heading 'show desktop icons' is ticked. This will restore your desktop items

Last of all try installing AVG, if you still experience problems with this issue, then please let me know. Im happy to help

Posted on Oct 10, 2008

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Posted on Jan 02, 2017

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