Question about HP Photosmart C6180 All-In-One InkJet Printer

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Printer is not printing and black cartridge has ink Black not printing, changed two cartridges but still no print. Contacted HP who will offer no help unless I use their extortionate phone support system. Three weeks out of warranty!

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Are there any error messages that display on the control panel of the printer or on your computer? That might narrow down the problem and the solution.

With what you have said so far, it could be a couple of things. The printer series you have tends to not print at all unless all of the print cartridges have ink in them. If even one of them is empty or near empty, printing seems to stop, even if you aren't going to print using the color that is empty. My first recommendation is for you to check all of the cartridges to make sure they all have ink in them. Replace any that might be empty.

This sort of issue can also be caused if the electrical contacts between an ink cartridge and the print carriage are dirty. Assuming all the cartridges have ink in them, you should check the electrical contacts on *both* the cartridges and the print carriage. HP.com has a web page that shows you how:

Cleaning Electrical Contacts

Go to Step Two in this document for the proper instructions.

If my suggestions don't solve the problem, please post back any other information that might help narrow this issue down. As I previously said, if an error message appears on the printer or computer, please post the exact text of the message. That will help a lot. Thanks.

Posted on Oct 10, 2008

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