Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune player my 30gb zune player keeps telling me music missing or can't play. i have a zune subscription.

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Please see this article from Microsoft for all possible troubleshooting steps:
http://support.microsoft.com/kb/928650

Hope that helps! Should you have any further questions,please feel free to post them here.

P.S. - If you find that the solution/answerI provided led you to, or resulted in a fix, please close the ticket with a FixYa!rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on Oct 10, 2008

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Posted on Jan 02, 2017

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How do i get my music from my 30gb 1st generation zune


If you have not erased the MP3 files on the Zune, you should still have them on the Zune and can play these MP3 music files.
When you plug your Zune into the computer can you see the MP3 files on the Zune as an external drive on the computer?
If so you can copy the MP3 files back into your computer.

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Wipe the device. Update the firmware. Then re-add all your media (music) and try again.

If the problem persists you will need to contact Microsoft (Zune) about the problem because then you are dealing with a hardware issue and not a software issue. Hardware issues can only be fixed by professionals and support from Zune.

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try other media players just go online and type your zune and at the same time look for media players that can transfer your files we get stuck on just using WINDOS MEDIA PLAYERs but so many media players are out for you to use not just this one.

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You need to use the Zune software. The Zune player does not recognize anything other than the Zune software. that is why when you connect it it will not show up as a connected device under Explorer. There is a way to hack the Zune but it requires some work and patience. Look up media monkey and read all about it.

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As a last resort or if you are receiving error code C00D2772, erase the device, and then sync your content again. To do this, follow these steps:
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  2. Connect your Zune device by using the Zune Sync Cable.
  3. Click Settings, and then click device.
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Not sure I understand..Can you explain further, please?

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