Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune player my 30gb zune player keeps telling me music missing or can't play. i have a zune subscription.

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Please see this article from Microsoft for all possible troubleshooting steps:
http://support.microsoft.com/kb/928650

Hope that helps! Should you have any further questions,please feel free to post them here.

P.S. - If you find that the solution/answerI provided led you to, or resulted in a fix, please close the ticket with a FixYa!rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on Oct 10, 2008

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Posted on Jan 02, 2017

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How do i get my music from my 30gb 1st generation zune


If you have not erased the MP3 files on the Zune, you should still have them on the Zune and can play these MP3 music files.
When you plug your Zune into the computer can you see the MP3 files on the Zune as an external drive on the computer?
If so you can copy the MP3 files back into your computer.

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When i sync new music and try to play it it plays for 10 seconds then my zune freezes


Wipe the device. Update the firmware. Then re-add all your media (music) and try again.

If the problem persists you will need to contact Microsoft (Zune) about the problem because then you are dealing with a hardware issue and not a software issue. Hardware issues can only be fixed by professionals and support from Zune.

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I had a Zune 30gb and all my music is on my comp with the Zune software. I broke my Zune 30gb and bought a Zune 120gb; but, how do I set this new one up with the software so it can get all my songs?


You will have to re-sync it. You cannot just upload the "image" of your old Zune. You will have to treat is as if you never had a Zune in the first place. You CAN transfer your Zune's name and tags, but you can't have it automatically upload all of the old songs onto it.

Aug 09, 2009 | Microsoft Zune JS8-00001 Digital Media...

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why does my zune say no items on the screen , when i had alot of music on there.

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How do i get my music from my windows nedia player


You need to use the Zune software. The Zune player does not recognize anything other than the Zune software. that is why when you connect it it will not show up as a connected device under Explorer. There is a way to hack the Zune but it requires some work and patience. Look up media monkey and read all about it.

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November 23. By now you've called support and found out y'all is up the creek.

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It may be due to Non-safe removal of Zune device from PC during transfer of files.you may have deleted some music from your PC hard disk,which you tranfered omay be only the fake song/album file or artwork.check whether the file u trying to play is available in your pc.if you have downloaded directly to Zune then try again.

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As a last resort or if you are receiving error code C00D2772, erase the device, and then sync your content again. To do this, follow these steps:
  1. Start the Zune software on the computer.
  2. Connect your Zune device by using the Zune Sync Cable.
  3. Click Settings, and then click device.
  4. Click SYNC OPTIONS, and then click ERASE ALL CONTENT.
  5. When you receive the following message, click Yes: Please Confirm. Are you sure you want to erase the contents of the connected Zune? You receive the "Erase All Content" message. This may take several minutes. Do not move or disconnect the Zune device until the message disappears.

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Not sure I understand..Can you explain further, please?

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