Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Zune player i have a 30gb zune player it keeps telling me item or music missing or wont play. i have a zune subscription.

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  • Anonymous Oct 18, 2008

    Can't Sync With Your Zune Until It's Reformatted; Error Code: COOD2772

    I can play the songs on my PC but they will not sync onto me Zune 80GB :'-(

  • wegman Oct 31, 2008

    same problem. just paid for download yesterday, can't listen to on device :(

  • whiterabb418 Nov 09, 2008

    same problem - can't sync zune until it's the heck do you do that

  • Anonymous Nov 14, 2008

    yeah exactly the same problem...model and everything

  • Dhorttor Dec 07, 2008

    I just found out I have the same problem, just after I updated to the new version. I can play music on my zune that I got from somewhere besides Zune Marketplace, but anything I bought from there, I can't play on my zune.

  • Dhorttor Dec 07, 2008

    What about the message, "Can't sync with your Zune until its reformatted."?

  • Anonymous Dec 13, 2008

    Same problem - they're asking me to reformat. Any alternatives?

  • Anonymous Apr 21, 2009

    Music says "item is missing and cant be played"

  • Bianca Palacio
    Bianca Palacio Aug 18, 2012

    my music needs song to get


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No known words can describe the frustration I am feeling right now. Ive had my 80 gig for a few years and have collected much content, most of which I wouldnt be able to replace or resync. I connected my zune to a friends laptop and tried to add a single album to the computer's collection. Ever since, every bit of content on it gives me the slap-in-the-face error message "item cannot be played or is missing", including music, pictures, and videos. All album art is blank, as well as the picture and video icons. No clue as to why this happened or what caused it. I'm desperate for a solution besides erasing all content. If anyone has found a way to correct this apparently common error, please spread the word. As for the Zune Co., above all else, you should really consider trying to find the source of the error and correcting it if at all possible. If nothing else, at least invest some time into how to prevent this error from occurring on the next model to come out, rather than increasing the amount of gigs or screen resolution, etc., for the simple fact that those who are experiencing this problem are getting pretty ******* ****** off and frustrasted, just as I am, and might just trade up for a ******* ipod. Seriously, this error code **** is ridiculous. At least consider know, if you would like to continue manufacturing and selling your product. Maybe you should ask Apple for some much needed advice...............

Posted on Oct 21, 2011

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As a last resort or if you are receiving error code C00D2772, erase the device, and then sync your content again. To do this, follow these steps:

  1. Start the Zune software on the computer.
  2. Connect your Zune device by using the Zune Sync Cable.
  3. Click Settings, and then click device.
  4. Click SYNC OPTIONS, and then click ERASE ALL CONTENT.
  5. When you receive the following message, click Yes: Please Confirm. Are you sure you want to erase the contents of the connected Zune? You receive the "Erase All Content" message. This may take several minutes. Do not move or disconnect the Zune device until the message disappears.

Posted on Dec 02, 2008

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SOURCE: problem with zune player

It may be due to Non-safe removal of Zune device from PC during transfer of may have deleted some music from your PC hard disk,which you tranfered omay be only the fake song/album file or artwork.check whether the file u trying to play is available in your pc.if you have downloaded directly to Zune then try again.

Posted on Oct 10, 2008

  • 2712 Answers

SOURCE: zune player

Please see this article from Microsoft for all possible troubleshooting steps:

Hope that helps! Should you have any further questions,please feel free to post them here.

P.S. - If you find that the solution/answerI provided led you to, or resulted in a fix, please close the ticket with a FixYa!rating. I would be very grateful for your show of appreciation.

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Posted on Oct 10, 2008

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