Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Zune player i have a 30gb zune player it keeps telling me item or music missing or wont play. i have a zune subscription.

Posted by on

  • 7 more comments 
  • Anonymous Oct 18, 2008

    Can't Sync With Your Zune Until It's Reformatted; Error Code: COOD2772

    I can play the songs on my PC but they will not sync onto me Zune 80GB :'-(

  • wegman Oct 31, 2008

    same problem. just paid for download yesterday, can't listen to on device :(

  • whiterabb418 Nov 09, 2008

    same problem - can't sync zune until it's reformatted...how the heck do you do that

  • Anonymous Nov 14, 2008

    yeah exactly the same problem...model and everything

  • Dhorttor Dec 07, 2008

    I just found out I have the same problem, just after I updated to the new version. I can play music on my zune that I got from somewhere besides Zune Marketplace, but anything I bought from there, I can't play on my zune.

  • Dhorttor Dec 07, 2008

    What about the message, "Can't sync with your Zune until its reformatted."?

  • Anonymous Dec 13, 2008

    Same problem - they're asking me to reformat. Any alternatives?

  • Anonymous Apr 21, 2009

    Music says "item is missing and cant be played"

  • Bianca Palacio
    Bianca Palacio Aug 18, 2012

    my music needs song to get

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

No known words can describe the frustration I am feeling right now. Ive had my 80 gig for a few years and have collected much content, most of which I wouldnt be able to replace or resync. I connected my zune to a friends laptop and tried to add a single album to the computer's collection. Ever since, every bit of content on it gives me the slap-in-the-face error message "item cannot be played or is missing", including music, pictures, and videos. All album art is blank, as well as the picture and video icons. No clue as to why this happened or what caused it. I'm desperate for a solution besides erasing all content. If anyone has found a way to correct this apparently common error, please spread the word. As for the Zune Co., above all else, you should really consider trying to find the source of the error and correcting it if at all possible. If nothing else, at least invest some time into how to prevent this error from occurring on the next model to come out, rather than increasing the amount of gigs or screen resolution, etc., for the simple fact that those who are experiencing this problem are getting pretty ******* ****** off and frustrasted, just as I am, and might just trade up for a ******* ipod. Seriously, this error code **** is ridiculous. At least consider it.....you know, if you would like to continue manufacturing and selling your product. Maybe you should ask Apple for some much needed advice...............

Posted on Oct 21, 2011

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

As a last resort or if you are receiving error code C00D2772, erase the device, and then sync your content again. To do this, follow these steps:

  1. Start the Zune software on the computer.
  2. Connect your Zune device by using the Zune Sync Cable.
  3. Click Settings, and then click device.
  4. Click SYNC OPTIONS, and then click ERASE ALL CONTENT.
  5. When you receive the following message, click Yes: Please Confirm. Are you sure you want to erase the contents of the connected Zune? You receive the "Erase All Content" message. This may take several minutes. Do not move or disconnect the Zune device until the message disappears.

Posted on Dec 02, 2008

2 Suggested Answers

  • 8 Answers

SOURCE: problem with zune player

It may be due to Non-safe removal of Zune device from PC during transfer of files.you may have deleted some music from your PC hard disk,which you tranfered omay be only the fake song/album file or artwork.check whether the file u trying to play is available in your pc.if you have downloaded directly to Zune then try again.

Posted on Oct 10, 2008

IrishDruid
  • 2712 Answers

SOURCE: zune player

Please see this article from Microsoft for all possible troubleshooting steps:
http://support.microsoft.com/kb/928650

Hope that helps! Should you have any further questions,please feel free to post them here.

P.S. - If you find that the solution/answerI provided led you to, or resulted in a fix, please close the ticket with a FixYa!rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on Oct 10, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

When i sync new music and try to play it it plays for 10 seconds then my zune freezes


Wipe the device. Update the firmware. Then re-add all your media (music) and try again.

If the problem persists you will need to contact Microsoft (Zune) about the problem because then you are dealing with a hardware issue and not a software issue. Hardware issues can only be fixed by professionals and support from Zune.

Mar 08, 2010 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

My Zune 30gb will not sync videos and wont show the error...


why does my zune say no items on the screen , when i had alot of music on there.

Jun 09, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune wont sync to pc


you must have the latest Zune driver downloaded and installed for the pc to recognize the zune.

Mar 11, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune 30gb


November 23. By now you've called support and found out y'all is up the creek.

Nov 23, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

''This item is missing or can't be played.''


I think your music got corrupted so you have to download them again

Nov 22, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune sync problem


Megan musta got it fixed by now...

Nov 04, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune player


Please see this article from Microsoft for all possible troubleshooting steps:
http://support.microsoft.com/kb/928650

Hope that helps! Should you have any further questions,please feel free to post them here.

P.S. - If you find that the solution/answerI provided led you to, or resulted in a fix, please close the ticket with a FixYa!rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

Oct 10, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Problem with zune player


It may be due to Non-safe removal of Zune device from PC during transfer of files.you may have deleted some music from your PC hard disk,which you tranfered omay be only the fake song/album file or artwork.check whether the file u trying to play is available in your pc.if you have downloaded directly to Zune then try again.

Oct 10, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Zune


Not sure I understand..Can you explain further, please?

Jun 03, 2008 | Microsoft Zune JS8-00001 Digital Media...

Not finding what you are looking for?
Microsoft ZUNE JS8BRPBDLUG MP3 Player Logo

523 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft MP3 & Digital Media Players Experts

Ap12
Ap12

Level 2 Expert

103 Answers

Mark Chaney
Mark Chaney

Level 2 Expert

46 Answers

Will Mishler
Will Mishler

Level 2 Expert

302 Answers

Are you a Microsoft MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...