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The battery with exclamation point means the battery is not charged. Check your car charger fuse and the fuse box fuse for the power outlet. Next check the TomTom connected to your PC with the data cable, it should charge that way too. Let it sit for about 1 hour and then try to power it up and see if you get the same thing. If you do get the same thing then most likely the USB jack on the TomTom is broken off from the board. If that is the case you will need to have it serviced, you can either send it to TomTom or find a local repair company. If you are interested we do repair TomTom units with these issues. Contact us at email@example.com if you need any more information.
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HELLO THERE There is a internal fuse that may have blown or the wire that feeds the device is loose also
If resetting doesn't help, then the lighter
adapter inside the TomTom has gone bad. It is known as CLA. Probable
the sense wire is detecting false voltage. Most probably you'll have to
send to TomTom service center because the defective part is not
available anywhere. If you try to repair it yourself(i.e. the sensor
wire) and anything goes wrong then TomTom won't take responsibility of
it. If the unit is under warranty then you'll get it repaired for free.
If you have any other queries then I would be glad to assist you
further.ok best regards michael
There's really nothing we can do for you about that. A broken screen is not something you can fix yourself. Go to tomtom.com and contact support, and they will walk you through sending your tomtom back to them for a repair or replacement.
If the problem exists both when you use the vehicle power connector and the usb cable to your computer, then you have to assume that the problem is with the socket on the One. If it's still in warranty, I would send it back to Tom Tom for repair. Contact customer support for repair information.
If the green light does not even come on when you plug in the charger you must have an issue with the logic board. Did the GPS get wet or did it drop, was there anything else the preceded the moment it stopped working? There is a company that sells GPS logic boards for TomToms : GPS Repair
One suggestion is to plug the Tom Tom using the temporary power cord to you home circuit (not the power source from the car). That worked for me. Sometime the Tom Tom shuts down when left in the hot car requiring a reset. Then the best way is to plug in at home and restart. Try it, otherwise I can't help.
Check in preferences > Change Voice to make sure that a voice is selected. If it is, it probably corrupted. Pick a new voice. If none of the other voices work, plug your TomTom into your computer and boot up TomTom HOME and reinstall the voices. If after that they still don't work, contact TomTom support and ask them for advice. They will probably have you send it in for repair on broken speakers.
If you have the green light lit on top of the tomtom but it won't switch on , then you have a condition commonly known as "the Green Light Syndrome". Most likely cause is blown components inside the tomtom that regulate voltage. The reason they blow is usually due to user connecting incorrect charger ( such as a 12v one for a phone ) or sometimes the tomtom charger goes faulty and instead of ouputting 5 voltas it outputs 12 volts and damages the tomtom inside. the parts are not easily repalced and require a specialist repair centre that has good experience of repairing tomtoms. You cannot repair it yourself using a normal soldering iron. Good luck.