Whenever I connect the mp3 to the USB port, either: nothing happens, or the screen will say "USB Connecting..." and freeze there. It will work sometimes, but hardly ever. There isn't anything wrong with the USB port.
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Hi! Please try following troubleshooting to determine the issue and resolve it: (i) Try connecting to different functional USB ports on a Computer. (ii) Try connecting to different fucntional USB ports of different Computers. (iii) You may also try pressing and holding the Reset button for 30 seconds. You can locate the Reset button near the strap hole.
If the issue persists even after performing all the above steps then service will be required.
With the YP-u3 connected to the USB port and internet connected, start Samsung Media Studio software, you should get notification of a firmware update to download which fixed the recognition problem for me
This is the worst mp3 player ever invented - i have to tell you this up front. There is no driver, the company does not support the product anymore - I would return it now while you still can.
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.