Question about HP Photosmart C6180 All-In-One InkJet Printer
Printer just keeps saying carriage jam
I hate to state the obvious, but maybe your printer has a carriage jam. Fortunately, HP.com publishes a web page that can tell you how to clear the problem:
Carriage Jam Document
Posted on Oct 10, 2008
I had the same problem, after punching it and slamming the lid didn't work I simply turned it off and back on again and it works fine.
Posted on Dec 11, 2009
Had the same problem. First clean all the rollers, etc. as shown in the hp manual or online. Look for very small pieces of paper! If this doesn't help phone hp tech support and when you get a technician ask for a person that can take over your computer. After lots of trials I finally got results using this approach and they replaced my printer with a remanufactured one. At least it works now.
Posted on Oct 14, 2008
So sorry to hear that you are having issues with your C4385 printer. HP's
All-In-One printers seem to be very touchy when it comes to carriage
jams, and mine is no exception. They are usually caused by little bits
of paper left over from a previous jam, so you just have to work out
where to find them. HP produced a page with diagrams to help people
find them. Please click here to access their solution page.
Hope this helps!
Posted on Nov 27, 2008
SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off.
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.
for more information please go to below link>>
Thanks for using FixYa.
Posted on Feb 03, 2009
Mine did the same thing and I just cleaned the white strip with a warm cloth and it was fixed!
Try it before you throw your printer out the window! DB
Posted on Apr 11, 2009
Here's what you do. Take a look at the photo below.
Open the cover of the printer, where the ink cartridges are located. Behind the ink cartridges is the carriage, which is a box that moves side-to-side on a pair of rails. It's the thing that sprays the ink onto the paper.
You have to reach in with your hand and slide this thing to the center. Then, look to the very sides, left and right, for any bits of paper. If you look at the second picture, you can see my finger pointing to a small bit of paper that tore of and got jammed into the side. See the little crumpled bit of paper? It's preventing the carriage from sliding all the way to the right. You could have little bits on the right or left side. I had to reach in with needle-nose pliers to grab the paper bits out, but maybe your fingers are small enough.
Once the little bits of paper were out, I was back in business. Good luck!
Posted on Apr 20, 2009
Take out the cart. all the way check if there is any broken plastic then put it back in resetting the printer, check for obstruction of the print head make sure its free of drebris or dust useing a can of compressed air, thanks for using Fixya
Posted on Apr 22, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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